Jeff Kelly is terrific. Professional and efficient and thorough. Thanks!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Classic Aire Care is fortunate to have Roger Henson represent their company in service visits. A most impressive man who competently installed our new lo-ambient kit. He also leaned-in willingly to lead the trouble-shooting of an additional situation and brought it to a simple and effective resolution. In addition, he was responsive to and able to clarify all of our questions. We are grateful for his help in establishing a new Planned Maintenance Agreement as well. Roger Henson is unmatched in our service visit experiences....standing out in any evaluation criteria utilized. Please send Roger for all our PMA service visits!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I was very pleased with Roger's handling of our two A/C units, including his having to go up into our attic through a hole in a closet ceiling. He was very polite and knowledgeable and went well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Classic Aire has an excellent customer service system. They call to schedule check-ups if you have a contract. They contact you by email as well. They call the day of the visit to let you know the technician is on the way. It is always within the window of time cited on the appointment.Technicians are neat, efficient, friendly, can answer any questions, and finish any billing matters before they leave.
Overall Experience
Quality
Price
Convenience
The service by Classic Aire Care is outstanding. The gentleman were prompt, thorough, respectful of our home and pets, and had excellent communication throughout the process.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
John is calm, courteous and efficient. He does a great job and always cleans up. We count on him.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Everything went smoothly and Sean was very knowledgeable. I appreciated his suggestions and insights.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Disconnected steam radiator in living room. Set aside in sun room. Radiator valve slightly passing steam. Removed and capped pipe for temporary service.
Returned to home after steam boiler system is fully heated. Checked radiator valve and found no leaks. Plaster damage not due to radiator leakage. Wet spot on the wall in basement. Customer will investigate further. Suggestions: customer may want to have us remove radiator for plaster repair job. Steam system. No need to drain or shut down system to discount radiator.
Customer thought burning smell came from vent from addition system furnace. I checked furnace. Checked new circuitboard and found no issues. Checked blower and found capacitor getting weak: 17% low. I replaced capacitor. Burners cycling. No fault codes. Tested flame sensor current: 2.8 micro amps. Cleaned left pressure port. Vent that customer smelled burning smell from was actually part of the main system. I checked main system for any problems. OK. Suggestions: Heat from the addition system can incidentally warm the thermostat for the main system, causing uneven temperatures in the house. Suggest adjusting thermostats accordingly for this issue.
Installed a new 17 gallon bypass humidifier!
Front the system: I replaced humidifier, humidistat, humidifier drain. Tested operation. I replaced blower wheel. Blower amp draw very high. I installed an upsized capacitor. Blower: 8.5 A.
Cleaned & checked gas furnace. Inspected heat exchanger & flue venting. cleaned burners & flame sensor. Checked voltage & amp draw of motors. Replaced air filters. Second: Blower: 1.7A. Inducer: 0.23A. First: Blower: 0.8A . Inducer: 0.18A . Clean and check 2 humidifiers, replace pads, checked water flow and drains. Office to bill.
Cleaned & checked gas furnace. Inspected heat exchanger & flue venting. cleaned burners & flame sensor. Checked voltage & amp draw of motors. Replaced 1” air cleaner media. Blower: w6.6/7.3A . Inducer: 0.27/1.38A . Gas pressure: 1.6/3.4 inches water column. Temperature rise: W46/57 . Supply: 116/127. Return: 70 . I found customer has a humidifier that is not on the maintenance plan. Honeywell humidifier has clogged solenoid valve. Needs new valve. Work suggested: Replace humidifier $716 or: Replace solenoid valve: $295. Install supply valve on Cold water line: $250. Humidifier cleaned and check, w/water panel: $54. Maintenance plan discount will apply to prices quoted.
Cleaned & checked 2 gas furnaces. Inspected heat exchangers & flue venting. cleaned burners & flame sensors. Checked voltage & amp draw of motors. Checked drains. Front system: found blower wheel out of balance! Also blower motor bearings starting to where. Customer declined blower motor replacement. Found humidifier missing media retainer. Parts no longer available for this humidifier. Recommend replacing humidifier. Rear systems: Clean and check humidifier, replace pad, checked water flow and drain.
Cleaned and checked 2 gas boilers. Inspected and cleaned heat exchanger. Checked flu piping and draft. Cleaned burners, pilot, and flame sensor. Checked voltage and amp draw of pumps. Oiled all 4 pump bearings and motors.
Cleaned & checked condensing gas furnace. Inspected heat exchanger & flue venting. cleaned burners & flame sensor. Checked voltage & amp draw of motors. Test capacitor. Checked filter. Checked drain. Blower: 4.9A . Inducer: 1.9A . Gas pressure: 3.5 inches water column.
water cooled heat pump is designed for conventional thermostat wiring. Has no aux. heat. I set up thermostat for conventional “AC/gas” and wired conventional. Tested heat operation. Adj. superheat. Compressor: 13.2A. Return: 72. Supply: 105. Water in: 73. Water out: 66.
Cleaned & checked 2 gas furnaces. Inspected heat exchanger & flue venting. cleaned burners & flame sensors. Checked voltage & amp draw of motors. Test capacitors. Second floor system: Blower: 5.5A . Inducer: 78A . Gas pressure: 3.4 inches water column. Temperature rise: 74 . Supply: 149 . Return: 75 . First floor system: Blower: 5.6A . Inducer: 2.18A . Gas pressure: 3.5 inches water column. Temperature rise: 57 . Supply: 132 . Return: 75 . Clean and check humidifier, replace pad, checked water flow and drain.
I called customer. Said no water would flow when opening manual fill valve. I found Back-flow preventer turned off. Turned on back flow preventer valve! Skimmed boiler. Explained auto fill operation.
2nd floor: Clean and check electric furnace. Tested heating elements: 20A. Tested sequencers. Checked voltage & amp draw of blower. Blower: 700cfm. Checked filter. First floor system: Cleaned & checked gas furnace. Inspected heat exchanger with visible-defects kit. Inspected flue venting. cleaned burners & flame sensor. Checked voltage & amp draw of motors. Test capacitor. Checked filter. Blower: 3.6A. Inducer: NA. Gas pressure: 3.5 inches water column.
