Determined the humidifier wasn't working. Called Friday morning, told to expect a service person that afternoon. I was called again and asked if I would mind if the technician came a little earlier - WHAT? Fantastic. Jerry arrived about 30 minutes later, before noon! All work complete within an hour. Jerry also pointed out some other "concerns" that would warrant review in the future, and suggested the annual maintenance agreement - we will be signing off on. This is the third home I have used these folk in - I have been and am SOLD on them. Shane.
