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Lee did an awesome and thorough job looking at our furnace and geothermal unit. He offered to go through how the geo process works, and he did a great job explaining it, and giving me great info on everything as well as tips on how to have it run more efficiently. He did a great job answering my questions, and was very polite, professional, and knowledgeable.
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Tom did an exceptional job. Figured out the issue (a mistake in wiring made by someone previously) and made quick work of a repair.
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A skilled and knowledgeable technician got my geothermal system working again after the company that installed it refused to service any more.
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Prompt response to my request for service. Answered all of my questions.
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Great service. Had him look at another appliance that wasn’t part of the appointment and he took of that too.
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In spite of informing the scheduler I have an old school steam furnace & need someone familiar it, they sent an apprentice. Although he found one problem, he didn't perform a full service as requested & missed a secondary problem. Another cold night...brrr. The next day, I asked for a Sr tech, familiar with my furnace. Tom came out, quickly discovered the additional problem & performed the full service. He was knowledgeable, proficient and apologetic. Rightly so, we were charged only for the part. I'll be asking for Tom again!
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I have used Comfort by Design for many yrs, always great service, great technicians! For example… several projects going on at my house today, Chuck walked in and because I have had CbD for so long, it’s like family that I can trust. He knew exactly where furnaces were located and did what he needed to do! Thanks Chuck and CbD!!!
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Seasonal furnace and GEOTHERMAL maintenance.