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Lee did an awesome and thorough job looking at our furnace and geothermal unit. He offered to go through how the geo process works, and he did a great job explaining it, and giving me great info on everything as well as tips on how to have it run more efficiently. He did a great job answering my questions, and was very polite, professional, and knowledgeable.
Tom did an exceptional job. Figured out the issue (a mistake in wiring made by someone previously) and made quick work of a repair.
A skilled and knowledgeable technician got my geothermal system working again after the company that installed it refused to service any more.
Prompt response to my request for service. Answered all of my questions.
Great service. Had him look at another appliance that wasn’t part of the appointment and he took of that too.
In spite of informing the scheduler I have an old school steam furnace & need someone familiar it, they sent an apprentice. Although he found one problem, he didn't perform a full service as requested & missed a secondary problem. Another cold night...brrr. The next day, I asked for a Sr tech, familiar with my furnace. Tom came out, quickly discovered the additional problem & performed the full service. He was knowledgeable, proficient and apologetic. Rightly so, we were charged only for the part. I'll be asking for Tom again!
I have used Comfort by Design for many yrs, always great service, great technicians! For example… several projects going on at my house today, Chuck walked in and because I have had CbD for so long, it’s like family that I can trust. He knew exactly where furnaces were located and did what he needed to do! Thanks Chuck and CbD!!!
Seasonal furnace and GEOTHERMAL maintenance.