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I had not hot water available and when Mike K first diagnosed it he felt the recirc pump may have failed but he then determined there was an airlock. So instead of replacing the pump, which was just fine, he bled air from the system and therein restored by hot water and saved me money. I have had Mike, Matt, Curt and others coming to my house for last 10 years and have always appreciated their technical skills. Mike K is an extremely good employee. Field McConnell 715 307 8222