this is not a technician (Jordan) issue, however I am disappointed to learn the best tech you had (Vu) and the only one I wanted to work on my systems has left CC. I have been a long time CC customer and have recently bought 2 complete HVAC systems from CC. Always liked the personal touch of having someone in the office answer the phone,. A recent call to office was answered by call center agent who knew nothing about my account, didn't understand what I was requesting, asking to capture account and history details which you obviously have on file. Unsatisfied with call agent service (not her fault, she's just following call script) and realizing she understood nothing about my account or what I was requesting, I asked to be transferred to the office. No can do. Had to have them send a message for someone in office to call me, which they did. Subsequent communication was handled via text. CC lost the personal touch with the disjointed, disconnected, unknowledgeable call center service. Again, not a technician or call center agent issue. Just pointing out the management decision to move away from the most basic customer service.... having someone knowledgeable answer the phone!