Complete 2 new system tune up inspection special. Change both filter, 16x20x1 and 16x25x1. Check drain and find both Primary drain pan missing In-line water protection. Find upstairs system poor temperature due to low charge. Need to do leak search to check for leak and recharge system to manufacturer spec. Find downstairs system with 2 zone, both zone operating normal at this time. Find plastic bag inside Airhandler evaporator coil, remove for customer. Find Airhandler not level, system Airhandler need to be level for proper drainage. Downstairs heatpump low on charge. Need to recharge. Suggest to install inline water protection for primary drain pan, suggest starter kit for both outdoor system to improve start up and reduce load, and suggest surge protection for outdoor system. Sign up 2 CCI plan. Complete 2 cooling pm check.