Response from Comfort Control Heating & Air:
We thank you for sharing your positive experience during your HVAC Service.
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Overall Experience
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Very nice young man, friendly,Helpful with our questions & explanations . Through job with install and clean up and everything was very satisfactory . Thanks for such a quick response and install. Water heater was at a point it could have opened open and poured out the water. We only moved in three months ago and you have already resulted two major problems in our new residence. Thanks so much!
Overall Experience
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Overall Experience
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Communication
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Overall Experience
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Communication
Convenience
Overall Experience
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Communication
Convenience
Overall Experience
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Convenience
Overall Experience
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Overall Experience
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Jordan was professional, courteous, very knowledgeable about heat pumps, and arrived ahead of schedule! Agreed to 3 of 5 servicing items. Prices on 3 items seemed reasonable after discounts. Opted not to get the $1,400 ultraviolet system to prevent organic matter presence and was not offered any alternatives or how to self-clean. Company needs to revise the 'system check form' to properly annotate combustion checks do not apply to heat pumps. Otherwise, pleased with first service call with Comfort Control.
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I am a real estate agent and needed a HVAC company to come out the same day to look at the unit on my seller’s home which we were closing on the next morning. Reece came out within 1 hour and fixed the issue for a great price. I would definitely recommend Comfort Control Heating and Air to anyone needing fast, reliable service at a great price!
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Overall Experience
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Overall Experience
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Overall Experience
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Service call in Buford. Changed filters on all 3 systems, UV bulbs are not the ones we have. UV Bulbs need to be ordered. All 3 systems are cooling at this time.
A/c diagnostic in Hoschton, system is not cooling properly, blower wheel is clean, evaporator coil looks good. Filter is clean.
Actually service in Hoschton. Discovered compressor blow terminals and is leaking refrigerant. System under warranty for outdoor replacement and ordered.
Ac service in Hoschton. Discovered system running with a 27* superheat, extremely rusted coil, blower motor leaking oil, water in furnace, outdoor air electrical switch starting to burn and becomes pitted. Due to age, compressor and type of refrigerant, replacement is HIGHLY recommended.
Year old Daiken system is not cooling, found the EEV valve to be stuck and not allowing enough refrigerant through. Unstuck valve and system is cooling with a 18° split. If issue persist the EEV valve will need to be replaced. Brought subcool up to 9° and superheat to 22°.
A/c diagnostic in Hoschton. Indoor unit is in the attic. System is cooling at this time. Fan speed is on high, filter is clean. Outdoor condenser is clean, had to adjust pressures and they are good now. Thermostat is set to 74° and room temperature was at 76°. With testing unit temperature went up to 78°. Did more diagnostic testing on the unit and everything is working properly at this time.
A/c diagnostic in Hoschton. System is not turning ON. Unit has no refrigerant at all, found leak in the evaporator coil. Evaporator coil is covered under full warranty.
A/c diagnostic in Hoschton. Unit had a really dirty filter, restricting airflow through the coils making it ice up. Last time we were out from the work performed in the history, is ( 8-1-20 )
No cool Hoschton. Completed diagnostic. Found system with completely clogged. Changed filter. Found no leaks in coil. Furnace is clean and all components inside and out are good. Pressures are good. System cooling at this time.
Ac service in Hoschton. Discovered failed outdoor temp thermistor. Order from east coast Suwannee
2.5 ton AC, Furnace and Coil 10 years parts 10 years labor Lifetime compressor warranty Lifetime heat exchanger warranty
A/c diagnostic in Hoschton. Main level system was not cooling found weak dual capacitor. Also condensate pump was dirty. Blower wheel is clean, evaporator coil is clean, flush drain line and cleaned condensate pump, changed filters.
GFCI outlet tied into condensate pump had tripped. Reset outlet and system began operating properly. If issue persist an electrician needs to be called. Performed tune up on system while here. Condensate pump is operating properly. Drain line is clear. Drain pan has sediment buildup across it. 20x25x4 filter is in fair condition. Return ducts are clean. Blower wheel has light accumulation. Blower capacitor is within range. Coil has corrosion present. Waived diagnostic and enabled membership, need to schedule membership cooling visit to clean coils.
System is a 2000 pAyne leaking r-22 refrigerant, gave options for system repairs and replacement. $2838 for repairs , $8614 for replacement. Customer wants to contemplate what route he wants to go. Thank you for choosing comfort control.
