Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Problem with previously installed new units, Jordan diagnosed the issue, advised under warranty, replaced at no charge one week later. Excellent response and resolution.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Good Service and contacting customer on arrival time is also a plus
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Completed diagnostic found both systems running with no issues. Filters were dirty. Replaced both filters. Drain lines are clear float switches working properly all capacitors look good pressures look good. Systems are running.
Performed 1 ac pm, cycled system and checked TD, checked blower components, recommended new blower capacitor, checked drain line, also recommended overflow protection, inspected ductwork and zone dampers, checked ac components, operation pressures and superheat, cleaned outdoor coil.
Completed 1 system tune up found drain line clogged. Cleared and recommend inline float switch due to no water safety in place. Blower wheel and evap coil are dirty and need to be removed and chemical cleaned for better air flow. There are obvious signs of mold so an Apco uv light is recommended to kill existing mold and prevent and bacteria or new mold from spreading.
No cool main system. Check and find 2 year old system with clogged drain line and safety shut off system. Clear drain and clean ac coil with water. Suggest cci plan but customer declined. Find upstairs ac system not operating due to low charge and need starter for system to help start up compressor. Customer do not use upstairs system so no repair.
1 system ac tune up complete. Changed filter customer provided. Found system without in line water safety, recommend adding on to protect furnace from water damage. Chemically washed condenser coil. Tested mechanical and electrical components, all in good shape. Found system operating with no hard start kit, recommend adding on to take a load off of compressor so it starts smoother, runs smoother, lasts longer and runs more efficiently. Recommend surge protection to protect system from power surges. Refrigerant pressures are good. System is cooling at this time.
Installed 2 ton ac, coil and outdoor pad. Flushed line set, pressure tested and pulled vacuum to 500 microns. Charged system to 8 degree superheat and cooling at this time. Installed compressor saver and surge protection for outdoor system
Found fried compressor. Start Kit was blown apart. Sold new condenser and coil. Transferring new start kit and installing surge protector with system. Schedule for Mon AM.
Correct deferred revenue for Accounting
Found bad motor controller in condenser. Part looks to be about 5 yrs old. Part needs to be replaced and a start kit installed to put less stress on thus part and system. Replaced and installed both parts. Replaced filters.
No cool. Signed for new membership. Left filter for owner, chemically clean clogged condenser coil. Found burnt/pitted main switch and starter is weak. System is low on Freon, installed compressor saver and added 2 lbs of Freon. Found mold inside air handler, needs uv light to kill bacteria and mold. Owner will let me know, system is cooling normal
Performed 1 ac system pm, system works fine, blower components good, checked zone s thermostats and dampers ok, inspected drain line and ductwork, checked pressures and ac components ok, cleaned outdoor coil. Customer said fiance will call to renew
fix for deferred revenue for accounting
