Very professional, and friendly. He made sure I knew and understood what was going on
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They guys doing the work did and outstanding job installing our AC unit. They came early and worked hard until the job was complete. They explained what was happening and when they were done they expertly showed us what was done and how to operate the new unit. We are exceptionally pleased with the level of service.
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Mr. Billy was phenomenal. He worked really quickly in diagnosing the problem and fixing it. Great rapport and Uber friendly. Would have him work on our system all the time
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The experience has truly been the best billy did an amazing job explaining everything to where I can understand I for not 1 second felt mislead or lied too which has happened to me with other ppl but billy really cares about the service he provides. Thank you comfort first for having a superb employee. Will definitely recommend to my friends.
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I usually don’t enjoy having tech, salesman or anyone from any company for that matter. They are usually cold and unfriendly. How ever my experience with Billy, has been truly a refreshing experience. Thank you
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Any question or need to know has been answered by Billy. Clean on y to one and gives his all to the being done correct. I am pleased with his work.
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Fabulous individual, quality work, very knowledgeable, and took the time to explain what was wrong with unit; what was done to correct the issue, while giving me the opportunity to ask questions with regards to “the fix”, in the event I did not understand!! WOW !! A first for me !! Kudos, Billy - you are an asset in representing your company. Thanks You for being here for us today, and staying a short while longer to make sure the system was working!! HJ Wise, Jr & Family
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Comfort First was able to schedule my service within a day of my request and Billy provided great service in repairing my air conditioner. This is extremely important right now because my entire family is either working from home or attending school remotely due to COVID-19. Thank you for the prompt service!
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Mr. Eckenrode provided excellent service during his visit for routine maintenance of our AC units. He was very thorough, provided detailed explanations, and answered any questions that I had. He went above and beyond what most folks would do and we appreciate it.
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Both my thermostats went out and Billy and Greg worked super hard to figure out what was wrong with them. They did A LOT of trouble shooting to figure out what was wrong and worked super hard to get both systems back up and running again. Their professionalism and customer service was over and beyond!!! I hope all your technicians are like them because they are A++++ If I could give a higher rating than Excellent then I would!
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Cooling maintenance rudd 17 year old
Complete 2 Systems 2 EPA Cooling Maintenances. US Goodman HP Split System. Checked tstat and air filter. Checked blower motor amp draw and run cap. Inspected all wiring at the AH. Inspected evap coil. Drain line found clear. Checked compressor and cfm amp draws. Checked pressures. Inspected all wiring at the condenser unit. Checked dual cap. Cleaned condenser coil. System is running great at this time. DS Traane Straight A/C: Checked tstat and air filter. Checked blower motor amp draw and run cap. Inspected all wiring at the Gas Furnace. Inspected evap coil. Drain line found clear. Checked compressor and cfm amp draws. Checked pressures. Inspected all wiring at the condenser unit. Checked dual cap. Cleaned condenser coil. System is running great at this time.
Complete 1 System 2 Zones Trane Straight A/C: System. EPA Cooling Maintenance. Checked tstat and air filters. Checked motor dampers. They working properly. Checked blower amp draw and run cap. Inspected all wiring at the furnace. Inspected evap coil. Drain line found clear. Checked compressor and cfm amp draws. Checked pressures. Inspected all wiring at the condenser unit. Checked dual cap. Cleaned condenser coil. System is running great at this time.
Complete 2 Systems worked on US Goodman HO Split System. Replaced cfm motor and cfm fan blade. Also replaced dual cap, found bad on compressor side. Used a 30/5 dual cap from truck stock. Checked pressures. System is running great at this time.
Complete 2 System worked on Left Side of House Unit. Replaced evap coil. Pumped down system. Removed old evap coil. Removed drain line. Installed new evap coil. Replaced p trap. and made sure drain line was clear. Replaced core valves. Leak tested system. Pulled vacuum. Release ref. Still had to add 3 lbs of R22. System is running great at this time.
Complete 1 System Lennox 80% Gas Furnace. AHS Heating Maintenance: cycled system. Checked tstat and air filter. Removed air filter found too dirty. hO will get new ones soon. Checked electrical connections. Checked blower motor amp draw and run cap. Run cap found weak. 5.2 out of 7.5. HO stated she will call AHS to get a dispatch transfered to us to replace run cap. Inspected evap coil. No CO detected. Burners are clean. Cleaned Flame sensor. Checked amparage on draft motor and run cap. All safety switches are on great condition. Checked draft motor. System is running great at this time.
Complete 3 Systems worked on Gas Furnace in the basement. HO ststed tstat was blank but suddenly numbers appered on the screen. Checked system out. Cycled system. Checked blower motor amp draw and cap. Checked all electrical wiring. System came in every time I cycled it. This is a 90% gas furnace so Inchecked and made sure all drains from gas furnace were clear. No issues found. HO requested me to replace tstat with a basic tstat. Used a non prog proselect tstat from truck stock. Charged HO Level 2 + tax. System is running great at this time.
Complete 3 Systems worked on Gas Furnace in the basement. HO ststed tstat was blank but suddenly numbers appered on the screen. Checked system out. Cycled system. Checked blower motor amp draw and cap. Checked all electrical wiring. System came in every time I cycled it. This is a 90% gas furnace so Inchecked and made sure all drains from gas furnace were clear. No issues found. HO requested me to replace tstat with a basic tstat. Used a non prog proselect tstat from truck stock. Charged HO Level 2 + tax. System is running great at this time.
Complete 1 System Ruud 80% Gas Furnace: Checked tstat and air filter. Checked Blower Motor amp draw and run cap. Checked electrical connections. No CO detected. Burners are clean. Flame sensor is clean. Checked amparage on draft motor. All safety switches are on great condition. System is running great at this time.
Complete 1 System Thermo Pride 80% Gas Furnace: Checked tstat and air filter. Checked Blower Motor amp draw and run cap. Checked electrical connections. No CO detected. Burners are clean. Cleaned Flame sensor. Checked amparage on draft motor. All safety switches are on great condition. System is running great at this time.
Complete 1 System 80% Gas Furnace: EPA Heating Maintenance: Checked tstat and air filter. Checked electrical connections. Checked blower motor amp draws and run cap. No CO detected. Burners are clean. Cleaned flame sensor. Checked amparage on draft motor. All safety switches are on great condition. System is running great at this time.
