Fabulous individual, quality work, very knowledgeable, and took the time to explain what was wrong with unit; what was done to correct the issue, while giving me the opportunity to ask questions with regards to “the fix”, in the event I did not understand!! WOW !! A first for me !! Kudos, Billy - you are an asset in representing your company. Thanks You for being here for us today, and staying a short while longer to make sure the system was working!! HJ Wise, Jr & Family