Having moved into our home a year ago, we discovered that our 7 year old single stage heat pump and air handler were leaking freon. Though one leak was temporarily fixed, it was going to cost over $3,000 to fix both leaks so we decided to look into a new hvac system. Of note, we have a bonus room upstairs of about 410 square feet that was also being handled by the system. After getting proposals from three other companies, two of them stated we should install a one ton ductless mini split for the bonus room and the third company proposed a mini split with a new separate air handler using the existing ductwork. Two companies proposed a 4 ton system for the main floor while a third company said to use a 5 ton system. The current heat pump was a 4 ton. All the companies had different solutions and it was very confusing. While we liked the idea of a separate system for the bonus room, we decided to get another opinion. I read the reviews on "Comfort First" and decided to give them a call. We met with Bill Smart. He was very polite, informative, knowledgeable and patient, answering all of our questions and addressing concerns we had about the bonus room. He took measurements inside and out and sent his recommendation and proposal a day or so later. He recommended the Amana 18 seer AVZC 4 ton varible speed heat pump with appropriate air handler along with other duct adjustments, and a new zoning board with motors and dampers. The proposal also included increasing the thickness of the plywood platform to meet code which no one else had mentioned. With the variable speed heat pump there was no need for a bypass duct (which our original single stage heat pump required) as well as no need for a separate mini split system for the bonus room. After reading positive reviews about the Amana heat pump (I was previously a loyal Trane customer), we decided to go with Amana and Comfort First. The excellent warranty also sold us on going with Amana with it being ten years on parts and labor, and lifetime on the compressor Comfort First's installers, Tyler and Rex were phenomenal. They called the morning of installation and asked if they could come sooner and I said "sure". They immediately started unloading and went to work. Just like Bill, they too were very professional, knowledgeable, polite and answered all our questions. I originally spoke with Beth at the company, and she was very nice and helpful too. Clearly, they are all HVAC experts and assets to the credit of Comfort First. Tyler and Rex even thoroughly cleaned up after themselves in the removal of our old system and the installation of the new system which we appreciated very much. While it's only been a few days after the install, thus far we are very impressed. The outside unit is very quiet as is the inside unit. We don't hear or feel any loud burst of air or noise from air being pulled back through the return vents. All rooms feel uniformly cooled. The room temperature remains spot on where we set the thermostat. I highly recommend Comfort First, Bill Smart, Tyler, Rex, Beth as well as the Amana heat pump. Great job! Thanks everyone!
