John came out to perform our regular furnace check and as usual he was perfectly professional, friendly, and efficient. He’s great. Thanks again!
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John was friendly, polite, and explained the AC unit clearly. Not pushy, very helpful.
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Taylor did a great job and is very customer oriented. I thought the price of the thermo coupler was very high. Taylor was timely, knowledgeable, and did everything I could have asked.... I would recommend Comfort Matter to anyone
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I'm not sure if the overall experience question worked so I thought I would say that I'd give it a excellent rating.
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Doug was very knowledgeable and informative. Excellent service.
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Ac not running on arrival. Found failed motor booster. Replaced with new upgraded part. Ac fired up. Checked all other components. Ac is low on refrigerant. This causes inefficient cooling cycles and excessive run times. I do recommend replacement over this costly repair. Ac is missing high voltage disconnect. This is code for Minnesota and needs to be addressed unless ac is replaced. Disconnect will come with new ac unit. Labeled breaker in panel for ac unit. Found water heater is backdrafting or was at one point. Plastic for anode rod is warped and inbound and outbound fittings have acidic rust. Venting is pitched correctly. Informed customer to check for wind cap and ensure there is no blockages in combustion air. Also may not be bad idea to add in grill to get more fresh air into mechanical room. Found nest thermostat only has 4 wires. This may not be an issue now, but if thermostat dies, it is due to insufficient wiring for stat. Would recommend switch to Honeywell that is c
Upon arrival unit was turned to cool but nothing was happening. The indoor fan was running but the cooling side of the rtu was not. Checked to mak sure I had proper voltage and I had proper voltage. I then hooked up my gauges and found my liquid side to be extremely high this can be caused by a dirty unit. Performed a AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. While checking my numbers again I determined the system to be low on charge. The repairs have been denied as of now. With the age and condition of this system, would potentially look at replacement.
UNIT TURNED OFF ON ARRIVAL. NO COOLING CALL. PREVIOUS TECH WAS OUT DAY BEFORE TO TROUBLESHOOT. TRANSFORMER KEPT BLOWING LOW VOLTAGE FUSE. TECH SUPPORT HAD THEM GO THROUGH SEQUENCE OF TEST WITH NO SUCCES. COMPRESSOR WOULD COME ON BUT NOT CONDENSER FAN. NOTICED ARC MARKS ON BOTTOM OF CONDENSER CONTACTOR. OHMED OUT CONTACTOR AND EVERYTHING TESTED FINE. TO CONFIRM I HOOKED MY CONDENSER FAN WIRES TO THE IND. MOTOR CONTACTOR. AND GOT SAME RESULTS. STARTED TRACING WIRES AND FOUND FACTORY SPADE CONNECTION NOT MAKING FULL CONTACT. MADE CONNECTION AND WIRED EVERYTHING BACK UP AS IT SHOULD. CALLED FOR COOLING FROM THERMOSTAT AND UNIT WOULD NOT FIRE UP, HOWEVER IF I USED JUMPERS AT THE UNIT EVERYTHING WORKED FINE. OHMED OUT STAT WIRES AND WAS GETTING RESISTANCE WHERE THERE SHOULDNT BE ANY. REMOVED STAT FROM WALL AND WIRED DIRECTLY TO UNIT UP ON THE ROOF. EVERYTHING WORKED AS IT SHOULD. TRIMMED WIRES BACK WHERE STAT WAS INSTALLED AND REWIRED STAT. CYCLED POWER ON UNIT, AND THEN GAVE A CALL FOR COOL
Arrived to find system not running and zero volts across board. Reset transformer and found compressor to not be running. Determined with tech support it is either a control board, low pressure switch or both.
Customer explained how system was not working. Furnace set to 72F on thermostat. It was 74F in house. Verified that everything on furnace functions like it should. Found that the 2nd level zone damper motor is not working properly. It was stuck in a closed position. This will cause system to heat and cool unevenly. 2nd level zone damper should be replaced. Main level damper has already been updated. Also would recommend replacing old main level thermostat. Mercury thermostats can sometimes be anywhere from 5-7 degrees off of what it should be. Lastly our sunshine club maintenance plan will get the best price for repair. Customer will review findings with family member and call back if they would like to move forward.
Performed annual Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Pulled and cleaned blower fan Torino increase airflow and efficiency of unit. Dirty fans also create more stress on variable speed motor and may shorten life of motor. Recommend motor surge protection to prevent electrical breakdowns external from motor. Now that unit is out of warranty, motor is very expensive repair if it fails.
Furnace precision tune up. Pulled and cleaned burners. Inspected heat exchanger for any visual defects, did not find any at this time. Tested ignition assembly components, including flame safety, for proper tolerance ranges. Cleaned out condensate trap. Checked all remaining electrical inside of the unit, measured motor amp draws for correct operating range. Inspected blower wheel for dirt and debris. Checked airflow for proper air movement. Measured combustion and gas pressure for safe levels. Ensured temperatures were within manufacture desired performance. System is heating and operating with no issues at this time.
Boiler was not operating upon arrival. After further diagnostics I found that the expansion tank was low on pressure and the boiler system had no water pressure within. I refilled the expansion tank and purged the upstairs water loop of air, I then set the water pressure to 15 psi in the system and then proceeded to run diagnostics. As of now everything is up and operating just fine.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Would recommend electronic air filter, humidifier, surge protector and vent screens.
Customer stated how the carbon monoxide detectors were going off. The only one that was going off, was not hooked up to anything and was a smoke detector, not a carbon monoxide detector. Ran furnace, didn’t detect any carbon monoxide in ductwork or inside home. No carbon monoxide from fireplace. Co levels in furnace venting were at 20ppm which is normal. All of the detector should get replaced with new carbon monoxide detectors. Found a lot of the detectors are from 2007 and one from 2014. Those are all pasts their lifespan. Signed customer back up on sunshine club. Everything is safe in home.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Balanced refrigerant charge to proper levels. Added 1pd 7.5 oz of refrigerant. Unit working how it should.
Crane lift or city permit not included yet. Electrical Reconnect provided by customer. 50% Down & Balance Due at Completion (Check or Credit Card)
RTU #5 NOT WORKING. FOUND UNIT TO BE CYCLING ON HOGH HEAD PRESSURE. COMPRESSOR IS DRAWING VERY HIGH AMPS AND IS SCALDING HOT WITHIN A MINITE OF RUNNING. OHMED OUT COMP. AND BEWTWEEN EACH WINDING WAS OKAY. .7 BETWEEN EACH TERMINAL. WHEN GOING FROM TERMINAL TO GROUND CONTINUITY WOULD KEEP CLIMBING, MEANING THE WINDS ARE NOT COMPLETELY BROKE BUT IT IS DEFINITELY ON THE WAY OUT. OTHER ISSUE COULD BE A RESTRICTION IN REFRIGERATION CIRCUT. COST OF REPAIR OVER REPLACEMENT, REPLACEMENT IS HIGHLY RECOMMEND
U0 CODE ON STATS AGAIN. LOOKED AT ALL THERMISTERS AND FOUND ONE NOT PUSHED ALL THE WAY IN ON THE LINE. ALSO FOUND ONE HEAD TO HAVE A WIRE GOING TO THE WRONG TERMINAL CAUSING THE HEAD TO HAVE POWER BUT NOT FLOW REFRIGERANT. TALKED TO TECH SUPPORT AND THEY SAID THE THERMISTOR IS LOOKING FOR A CERTAIN TEMPERATURE AND IF IT DOESNT SEE THAT IT WILL SHUT DOWN. U0 IS A SYSTEM WIDE CODE SO IT WILL DIAPLAY ON BOTH STATS. BASICALLY THE UNIT WAS TRYING TO SEND REFRIGERANT TO A CIRCUT THAT WASNT IN USE. MONITORED SYSYEM FOR A FEW HOURS WHILE CHECKING OUT ROOFTOP THAT ALSO ISNT WORKING. DUCTLESS SYSTEM WORKING AS IT SHOULD…FINALLY!
Arrived to find error code UO for low refrigerant charge. Checked charge and added 3lbs R410 to get unit cooling again. We will need to return to address and fix issue. This should keep units working through the weekend.