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Johnny was very polite, professional, thorough with the job and was informative with details and advice for maintenance.
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John is very good at explaining everything that was going on with our furnace
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From beginning to end, my experience with Comfort Matters has been exceptional.
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I was so pleased with my service call today. Nate was prompt, very quick in fixing my furnace and really helpful overall. Thank you!!
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Jeff was courteous and punctual. He identified the problem with my humidifier, and checked the furnace to make sure it was working properly. It was painless, and a very reasonably priced service.
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Really nice guy. Well spoken. Explained everything in a clear manner
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a very nice person, but whats with the new hole in my vent?
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We appreciate the way the woman worked to get Wes to us on the day we called, even though he was booked all day.
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The only issue had to do with an add on feature namely the surge supressor. I had $75 dollars worth of coupons but my neighbor had no coupons. I asked for a 2 for deal as he was here cleaning both of our equipement. I was told by him that he could not do that. I guess I expected at least a phone call to see what could have been done. Bottom line was we ether both did it or neither of us did it. I think maybe CM lost a little money at my house today. It was very nice that I received a phone call that they were going to arrive outside the window.
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Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Talked about installing a iwave air purifier. This will help clear the air of any allergens and providing clean fresh air throughout the home. Will follow up Friday morning in regards to the air purifier. Also replaced the air filter will be placing a new one on order for next replacement. All other recommendations declined at this time.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Installed Drain pan treatment to prevent biological growth and help keep the drain line clear, Surge protector to prevent power surge and damage the electrical components and diamond screen to prevent small animals from getting into the exhaust pvc pipe and damaging the furnace. Recommended Start assist kit to provide a boost in power when the ac starts up and help extend the life of the compressor.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation.
Response to: WATER IS LEAKING FROM UNDE THE FURNACE FROM THE BOX BELOW. CUSTOMER HAD HER DAD CHECK AND THINKS IT IS A LINE THAT HAS COME LOOSE OR NOT CONNECTED FULLY. Drain pan full of water, found the leak; drain pan plugs was not in the correct spot. Switched the two plugs around for better water draining.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Recommended start assist kit.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Recommended a blower wheel cleaning, start assist kit, locking caps, rodent screen and line insulation. Blower wheel in furnace is dirty reducing air flow/efficiency, pulled and cleaned blower wheel. Reassemble and tested operation. Other recommendations were declined at this time. Air flow is still not where it should be. Possibly low on refrigerant. Home advisor visit scheduled.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Humidifier precision tune up and cleaning. Remove current water pad, clean off pad housing and water distributor. Clean out humidifier box. Clear out drain line. Replace with new water pad. Test operation. Recommended a blower wheel cleaning due to dirty blower and a start assist kit for the ac unit.
Replace furnace and air conditioner with 96% AFUE 1-Stage Multi-Speed Furnace and 13 SEER A/C. Terms: 50% down, balance due at completion of installation OR Approved Financing
Customer informed me there was an error code on thermostat reading ERROR 53. Error code 53 is displayed when the thermostat detects an issue with the outdoor temperature sensor. Outdoor temperature sensor was fine and was not an issue. Attempted to reset thermostat to get rid of code. Thermostat continued to display error code.Informed customer that thermostat will need to be replaced under warranty. Returned later in the afternoon to install new upgraded thermostat. After installing new thermostat, tested operation of features and heat mode. Will have to return for AC tune up another day. Was unable to attach hose to the spigot near AC unit. AC unit was making loud rattling noise. I added a screw on access panel and tightened. AC unit sounds much better.
Gave options for replacement. Will follow up later today.
System not working correctly upon arrival. System leaking water everywhere. Evaporator coil partially frozen. System is low on refrigerant and has a leak in the system. Due to age and condition and cost of repair, replacement is the best option. Collected $5815 as half down for new system. Install scheduled for Friday, arrival time 9:30-10am.
System not working correctly upon arrival. Fan would not run, compressor would run though. Outdoor coil plugged and motor booster failed. Swapped failed motor booster with new, performed a cleaning and tune up after repair. System is now working correctly. It will take a lot of time for home to cool down. 90F in home. AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Refrigerant charge is ok at this time.
Air Conditioner off upon arrival. Turned it on to test operation. Compressor would not run. Diagnosed a failed motor booster. Installed a new power, reapplied power to unit and tested operation of new part. Unit is now up and cooling correctly.
Found the cap to be bad. Replaced and tested. Refrigerant levels were a little low but decide to start with this today.
Installed dual flush valve mechanism in American Standard toilet that was a special order. Dye tested toilet.