Jake was such a great, knowledgeable technician! Comfort Matters came out the same day and Jake was early. Once I described the issue he knew right away what it was and fixed the problem very quickly! He also answered all my questions very clearly and even helped answer a question not related to the current problem. He was very straightforward and honest and was very comfortable to work with. Our family is cool again and I would definitely recommend them to any one needing their services!!