This work was of no value to me. The air conditioning unit is used rarely and annual servicing in unnecessary. The hourly rate was over $80.00. No supplies or parts were used. We will not have this service next year.
Response from Comfort Technology:
Dear Linda, I'm sorry you felt our services were not needed and too expensive. Having your heating and cooling systems serviced regularly is much like having regular maintenance done on your car. Some people change their oil regularly and others don't. The choice of how to maintain their equipment is up to the individual. If you don't want it serviced, please feel free to tell me so next time I call. Regarding the apparent cost per hour, that will vary depending on the contractors providing the service. Comfort Technology technicians have at a minimum 40 hours a year in training to make sure we're qualified to work on all systems we see in the field. We also carry very adequate insurance so we can take care of our clients if the worst case should happen. We make sure to have well maintained, well stocked vehicles so our trucks don't leak fluids on our client's driveways and so we're more likely to have the parts needed to repair whatever problems we find when we come to a client's home. Not all contractors make these investments and are thus able to charge less, because, well, they offer less. If you would prefer to work with a contractor with less training, lower insurance coverage and the other items we offer, please let me know. Regards, Steve Scott Owner
