Our oil burner stopped working last night. My husband tried resetting the unit and didn't get it to turn on. He called Comfortmaster at 8:45 p.m. and the answering service took down our info. 9:00 a.m.today I received a call and by 10:30 am I had a technician from Comfortmaster in my house assessing and remedying the problem. Bob showed me what the problem was an explained what he was going to do and then I called my husband and Bob explained to him what the problem was. We will be discussing whether we will be making upgrades to our Heating system as it is getting to be time for important replacements before the unit stops working completely. I appreciate all the information Bob gave us to help us avoid problems in the future.