I just don't have enough words to express the depth of gratitude my family and I feel for Brian Wright, his wife, and the team at Crossway Mechanical. What they do goes far beyond HVAC — they are advocates for health, champions for families, and leaders in an industry that desperately needs more people like them. Our journey has been long and painful. We got incredibly sick after living in a newly built home with major construction flaws — the worst of which was an improperly designed and installed HVAC system. The poor airflow and moisture control and poor attic ventilation led to severe mold contamination. Our health deteriorated, and we had no choice but to move out. For five years, we’ve been renting and bouncing between temporary homes, trying to heal and searching for a place that wouldn't make us sick. After inspecting multiple homes, and being dropped by multiple builders, we built a new home with a builder that seemed promising. We were ready to begin again — cautiously hopeful. But before we closed, we had the blessing of meeting Brian. Brian personally inspected the HVAC system and discovered it had been improperly designed and ducting improperly sized — a disaster waiting to happen. Had he not stepped in, we would have unknowingly walked back into the same nightmare we’d fought so hard to escape. Instead, Brian became our advocate. He stood with us, challenged the builder with facts and data, and pushed for a full correction. He didn’t just make one visit — he returned multiple times to ensure the job was actually done right. He went above and beyond what most companies would ever consider. What sets Crossway Mechanical apart is not just their technical expertise — which is unmatched — but their heart. Their honesty, their integrity, and their genuine passion for protecting families from the hidden dangers of poor HVAC design and installation is rare. Brian is helping change the industry, one home at a time. Because of Crossway Mechanical, we’re finally able to close on a safe and healthy home. We owe that to them. If you're looking for someone you can trust with your home — and your health — you won’t find anyone better than Crossway Mechanical. From the bottom of our hearts, thank you, Brian. You didn’t just fix an HVAC system — you gave us a second chance at the life we’ve been fighting to rebuild, and a place we can finally call home again and raise our family. We truly cannot thank you enough. — The Cloud Family
