Technician Taylor arrived on scene to investigate reports of sump pump having issues. Technician was brought to backyard where client has a sump pump dug in to protect the electronics on her swim spa. Technician attempted to perform basic diagnostic tests. Technician was unable to diagnose what problem was. Technician recommended performing a full pull and diagnostic test. Technician admitted to not having a ton of experience with the client's system. Client requested we send out a technician with more sump pump experience. Technician accepted. Client requested a proposal by email to have someone come out.