On arrival homeowner was concerned about the upstairs a/c not cooling. I checked refrigerant levels on the condenser and discovered that the charge was severely low. I recommend a leak search to find the source of the leak. I preformed a leak search on the evaporator coil and discovered that the source of the leak were multiple leaks on the evaporator that are in not repairable locations. We will send your claim to the home warranty company for approval on your repairs.