Luke was extremely professional and very knowledgeable. Worked diligently to complete the job in a timely manner and was very clean and organized.
In the midst of this pandemic that we are still in, you are lacking in PPE for your employees. I was disappointed to see that none of you wore masks and shoe protection. Guys went up and down the second floor without shoe protection. Your Covid Protocols both from the perspective of the customer as well as your employees needs to be reviewed and changed. Customers need to be reminded that if anybody in the household is experiencing Covid symptoms, to cancel/reschedule the appointment until it is safe. The safety of your employees as well as your customers should be of utmost concern. Your scheduling of appointments via Google is impressive and I like the way the bids are detailed and categorized into good, better, best.
Matt came in and was very professional and explained to me the problem within my plumbing system. I had a good customer experience, definitely is a company I can call back in.
Great job - clear and honest communication, excellent at following up on his commitments.
Kelly S is super professional. Arrived within the 1 hours of the window time frame and it only took him a couple of minutes to find the problem of my A/C. I’m very pleased with Dr. Rescue
I would call again if I have a problem Oscar was so polite and informative, took a video, showed me the issue in the attic. quoted and was able to do the work same day Did not have to schedule a come back call to do the job So informative and polite
Tech’s were great 😊
Oscar was very professional and patient. Very knowledgeable of his job and great at explaining. His reassurance made comfortable and handled it like true man of his word.
We installed the 5 Ton evaporator coil under manufacturer warranty. We installed a new zoning control damper for the upstairs. We separated the touching duct work with insulation.
Homeowner was interested in changing out her media filters. Also discussed maintenance plans. Homeowner agreed to the maintenance plans and I went ahead and preformed the heating tune up. Filters were changed and tested operations. The system is working properly at this time.
On arrival homeowner was concerned about water draining outside from the emergency drain pan. I inspected the primary and discovered that it was backed up. I recommend a ball valve to properly flush the primary drain line. I also preformed drain maintenance to help keep the drain from backing up. I recommend the homeowner to keep maintaining the drain to prevent the drain from backing up in the future.
Customer had me out because their guest bathroom sink was constantly filling with water. I got there and immediately knew it was the condensate that caused algae to grow and blocked the drain. I took apart the ptrap and it was solid with the algae, I cleaned it all out and ran my small sewer machine down the line and put it all back together. I then ran the water in the sink for over 10 minutes and made sure there is no leaks, and that it is draining good. It is now working properly at this time. I found no further issues at this time.
On arrival homeowner was concerned about water coming out from the emergency drain. I inspected the primary drain and discovered that the primary was backed up severely. I also discovered that the float switch gets triggered and shuts off the system at the hottest points of the day. I recommend to install a ball valve and to flush the drain line. I flushed the primary drain line and tested operations. The system is working properly at this time.
We remove any existing refrigerant, we remove the evaporator coil and supply plenum. We install a new evaporator coil, supply plenum, drain pan and in-line safety switch. We install a new line drier, pulled a vacuum to 500 microns and recharge the system to manufacture specs. We tested operations everything is working properly at this time.
On arrival customer stated the master bedroom system and upstairs system was not cooling correctly. The upstairs system was low on R22 refrigerant, homeowner requested top off that system. I charged system with R22 refrigerant 3lbs and tested operations everything is working properly at this time. The master bedroom system was extremely low on refrigerant and homeowner requested a leak search on system. I discovered a pin whole leak inside the evaporator coil towards the backside & also a leak on the condenser front bottom of the condenser coil. Customer request quotes on master bedroom ac only and heat pump ac only quotes.
Customer had us out because they had a new sink installed by another contractor and now water will not stop coming from the drain. I got there and found it was the ac condensate line that was tied into that drain and stopped up somewhere. It took a few tries but eventually I was able to clear the stoppage with my small sewer machine. I then poured over a gallon of water down the line to make sure it is not still stopped up, which it is not. The customer then asked me if I could install the drain for that new sink but the issue is the new sink sets lower than the old so if someone were to connect the drains, the new sink would not drain very well if at all. To fix this you need to lower that drain line in the wall but the problem there is the washer machine is tied in right below it so to make it all work right you would need to redo all the drain lines in the wall right there. I left an estimate for this to be done. I found no further issues at this time.
I discovered a ruptured start capacitor on condenser unit. The capacitor was under manufacturer warranty. I installed new start capacitor and compressor saver kit. I tested operations everything is working properly at this time.
Customer had us out to give estimates to fix the shower. They had broken the cartridge while trying to remove it. I gave them he estimate and he did not want to do through with it if he could avoid it. So he tried one last time to force the cartridge out and he was successful. I found no further issues at this time.
Customer had us out because his toilet would not stop running. I immediately found it to be the fill valve that is the issue. I got approval from him to replace it so I did so. Now the toilet is working properly. I found no further issues at this time.
Customer bought a new washer and dryer but the installers said they needed the cold water valve replaced. We came out and I was able to unscrew the old corroded water valve and install a new brass valve. I turned the water back on and inspected for leaks, none were found. I found no further issues at this time.
Customer had complaints of a leaking pipe in the wall, what I found was a cracked push connect fitting on 3/8â€ pex pipe coming off a manifold. I replaced the section of pipe and the fittings with proper crimp fittings and turned the water back on. I found no other issues at this time.
On arrival homeowner was concerned about water in the drain pan. I inspected the primary and discovered that it was backed up. I flushed the primary drain line and removed blockage then tested by pouring a gallon of water. The system is working properly at this time.
On arrival homeowner was concerned about the condenser not engaging. I inspected the condenser and discovered that the contactor was shorted. I replaced the contactor and checked charge on the system and discovered that it was low on refrigerant. I topped off the system and tested operations. The system is working properly at this time.