Every interaction I’ve ever had with ECI personnel has been excellent, and this visit was no exception. To begin with, our units were installed in Nov 2018, and I had never followed up with the suggested annual maintenance. When I called to make the appointment in May, the woman who answered (Kathy? I’m sorry I’ve forgotten her name) took it upon herself to check that the first visit would be free, even after a year and a half, and it was. A+ Then the visit itself by Rich S was excellent—he arrived on time, he wore a mask and used booties, he was informative, thorough, and very pleasant. A+ You cannot go wrong with this company!
Response from ECI Comfort:
Hi Lisa, Thank you so much for providing feedback on your recent maintenance visit with Rich. Our goal is provide our customers with top notch service and we hope we have exceeded your expectations! We are so happy that you are part of our ECI family. Have a great day!
