From requesting a service call to completion of the job, Field's was outstanding. Everyone is so nice, helpful and patient. Chris M performed my service and he arrived when they said he would, kept me informed of what needed to be done and then at the end took the time to show and explain to me what went wrong with my system and what he needed to do to fix it. He also took the time to explain what I should look for going forward and what I should consider fixing now before it breaks. No hard sell, no annoyance when I didn't understand, he knowledgeable and so polite. I am so grateful for same day service too, thank you for fitting me in.