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I was nervous at the thought of having to replace my entire boiler. Field Service was one of three companies to come to the house to survey and give me a price. I was more nervous after getting visits and quotes from the first two companies. I had a good feeling however, about Field Service instantly after reviewing their website. I called and made an appointment with Ken to survey. Ken was extremely accommodating while making the appointment to fit into my schedule. Ken was on time for the appointment and very friendly. I was impressed with how knowledgeable he was about his industry and how he listened to my concerns and answered all of my questions. I received my quote from Ken quickly, and it was in my ballpark. I felt more at ease. I had a few other questions through the quote process that he was quick to answer. Once we signed, Ken was again very accommodating with scheduling that fit into my schedule. Ken confirmed the installation the day before and told me what time to expect Casey. Casey showed up a few minutes early and was just as friendly as Ken. I was impressed by how he was already well informed about my house, my existing system, and how to proceed with the replacement before even coming in to see it. We went over the scope of work in just a few minutes and he jumped right in. While taking apart our old system, he was extremely thorough with showing me signs of how my old system was failing and how it would most likely have suffered a catastrophic failure during this heating system. I was shocked with how quickly he had our old system apart and was piping for the new. In a very short time, he was refilling our new system and ready to fire it up. Casey was great! Very knowledgeable, extremely neat and clean during the entire installation. I had imagined rusty water all over the walls and floor but not at all. Casey was a true professional all the way through. Price was as quoted. No changes or surprises. They replaced more piping and fittings than I had thought they would have. The install looks as great as the system works!! Very happy to have selected Field Service for our replacement. We will gladly call them for annual service as well as having them come and install our central air system.
