Malik is an outstanding young man who provided my wife and I exceptional service. He clearly explained his plan on what he was going to do, listened to my concerns and while taking action on my concerns clearly he explained what he was doing. I have never had a service call quite like this one. In short, he facilitated a partnership between the customer and the technician and made me smarter for it. Malik is a great employee and as we say in the military a combat multiplier. I’d like to keep him as my tech PS. Sussie was great too. She kept me informed on my appt and when an opportunity presented itself rescheduled. Great service from first class. Thanks Dave and Paula
