Service for main line blockage 01/04/22 Arrived to home where customer notified me of the back ups they were experiencing in the toilet downstairs and the shower as well. I explained to the customer that I need to inspect the lines and snake them in order to determine what exactly the cause is of the problem and that if it was in fact nothing to do with our work, there was going to be a charge for the snaking. I then began to work on the main line through the double wye clean outs outside. I first put a camera down the line to find where the blockage was and then when I found it, I located it. After the camera I then began to snake the line multiple times until I was finally able to unblock the soft blockages Once cleared I sent the camera back in the main line to determine exactly what the cause was of the blockage. Upon further investigation I found there to be a belly that ran for roughly 7-10 ft. It was not our work that caused the blockage. It was the solids collecting in the