Everyone I've dealt with on the work I need to have done have provided great service. Tony was thorough in diagnosing the problem and quickly connected me to someone to discuss plan options with me to fix the problem. Billy was detailed in explaining the plan options to me so I was able to make the appropriate choice at the best price possible. He also ensured someone was available ASAP to install the equipment I needed to fix the problem I had. Matt completed installation of the new equipment for me. The installation required a long time but Matt was very professional and did a quality job. After the installation, Matt removed my old equipment and my basement was spotless from his clean up. Even though it was a long day for him with installing the new equipment, Matt took the time to test and ensure it was working properly. He also took time to explain to me how the new equipment works. I feel so fortunate that I got my service from Folkes Home Services and have already made recommendations to friends.