Service for clogged kitchen drain: Arrived to customers home. Customer says their kitchen drain is clogged. Evaluated and Gave price to snake kitchen drain Customer agreed and allowed me to proceed. Attempted to snake through drain twice, snake gets stuck on sanitary tee behind bathroom sink, where it ties in. Told the customer that I would have to cut a section of pipe behind bathroom sink and install a clean out to be able to unclog drain. Bathroom sink back ups into kitchen drain. Customer was unhappy with the estimate and did not want to proceed. Customer will speak to management tomorrow. Paid the balance for today with a card.