The customer stated no heat. Found no water going to the boiler due to the customer having a water tank that needs to be filled every so often to provide water to the boiler which was empty. Had to refill the water tank which would not take water. Hooked the 100ft garden hose up to the water faucet in the kitchen directly to the boiler to try and purge the boiler which it would not purge due to the pipes in the attic being frozen. Explained this to the customer who was persistent on this issue being because of the install, tried to explain why it was not the installer fault. The customer was going to leave heaters upstairs to try and unfreeze the pipes but they were very small and may not do the job. Told the customer it was $450 per hour for us to unfreeze the pipes, after coming to an understanding the customer said, “stop wasting time showing me the price and fix it†got a signature and waited for the service manager to come with the heaters. The time for unfreezing the pipes st