We recently contracted to have our A/C replaced. The estimator and back office dropped the ball and this caused the installation to be delayed for a day in the middle of a heat wave. Then, when the installers got here we learned the estimator sent the wrong voltage equipment and the new equipment wouldn’t have the lifetime warranty we were sold on. That was very disappointing. However, the installers themselves (Scott and jermaine) were incredible. They ended up staying until 11:30 pm to try to get job finished. Tremendous work ethic and professional. With a little more attention to detail on the back office/estimator side, this would have been a rave….
