Service for main line clog: arrived to home to find that customer has had this issue a few times now. Sent camera down main line to tank. Found there to be a separation 13 feet out. Showed customer what I had found and explained how this had to be dug up replace from home to tank. Explained to customer how we would dig up line and install new pvc with double y clean out to tank. We will have to bed line in sand and back full I also explained to customer how we will pump tank and check out to distribution box and also check septic fields for breaks due to customer cutting down big maple tree. Gave customer estimate and customer went ahead with service. We will fill permit and call 811 to dig. This is an emergency so will have to be done asap. Customer is satisfied with service.