Josh gave us a call before his arrival and matched his ETA. After checking our system, it was determined the system was faulty. Being 11 years old, the "bandaid fix" was not trustworthy, so a new A/C was the best choice. After much information on comparison units, Josh gave us a presentation on three that would fit our needs. He even surveyed our home area to calculate size. After a three hour meeting, we came to a decision. AND....the installation will be tomorrow! Quick service!