Have any feedback for us? We'd love to hear it! Call us at (205) 417-2030 and let us know how we are doing.
Response from Freedom Heating and Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Very thorough. Very polite.
Response from Freedom Heating and Cooling:
Your feedback is greatly appreciated. Thanks for the positive review!
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Excellent job from the techs — friendly, helpful, and straightforward. Awesome!
Response from Freedom Heating and Cooling:
Your feedback is greatly appreciated. Thanks for the positive review!
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Awesome service!!! The Technician made sure everything was working as proficiently as possible. I love their service, it’s above stupendous!!
Response from Freedom Heating and Cooling:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
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Response from Freedom Heating and Cooling:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.
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Response from Freedom Heating and Cooling:
We're delighted to hear that you had a positive experience with us. Thanks for the kind words.
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I had my 2 units serviced for regular maintenance. Have not had any issues with the units what so ever, working great. After my maintenance now my downstairs unit is not working and it is blazing hot.
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Very nice and courteous repairman. Seemed to know what he was doing.
Response from Freedom Heating and Cooling:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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The technician arrived on time and was quick to identify the problem. He informed me of the problem and then fixed it. He kept his work area as tidy as possible, and cleaned it up when he was done. His behavior was professional and so was his attire.
Response from Freedom Heating and Cooling:
Thank you for the wonderful review and for taking the time to share your feedback.
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I got a call and then he came and he started working on my unit and climbed in the attic to look. He also did a great job cleaning my outside unit and it looked brand new
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My Husband died. You’re probably wondering why I started the survey like this. It’s because this old house of ours like my broken heart was try ing to die too. Since he left, I’ve had to fix and /or replace so many things in the house like the roof; paint the outside, out all the fuses in the electrical box; learn how to pull the filter out and which filter to get for the furnace. Most of all plumbing issues have plagued me. Many things have happened. But when a company came to fix/replace the furnace, he said I needed a plumber because my HOT WATER TANK was leaking. So for days I hail five gallon bucket of water from under the tank until I called and got someone out. Lo and behold, a young Man name Tanner Nelson from Freedom Heating and Cooling came out to my home, surveyed the problem. He explained to me the problem and the out of pocket cost for me. At first, no fault of Tanner, the insurance company tried to charge me more than the original quote from Freedom and the same quote they themselves had that I would have to pay. I didn’t know I had an out of pocket cost so I had to postpone service on Friday. When I called Freedom, and explained what happened, they said that they would talk with Tanner, I guess they talked with the insurance company too to get his professional this situation straightened out. As God would have it, and HE did have it, Tanner came to my home on Wednesday and brought a new tank. My house is old, very old and everything was old and rusted. So Tanner probably had to use muscles that he hadn’t had to use in a while but he got things going. He safely drained my old tank without flooding downstairs. How he lifted that old tank and the new tank is beyond me. They look like they weighed tons. The new tank look bigger than he was, not bigger than his know-how, professionalism nor kindness but bigger than his body. But he rolled it in like a champ. And yes, he broke a sweat. That first new tank although standard was not a standard fit for my old tank area and Tanner had tote that monster tank back and replace it with a tank that would fit. He was something else to watch while he worked. I use to watch and talk with my Husband while he worked and I told Tanner. Tanner kindly said I was not bothering him. This young man even handled the financial collection of payment part and signing of the agreements with me. He drove the drove and did all the lifting all by himself. My Husband and I would call him a nut to bolts kind of stand up kind of guy. He represented Freedom very well. And I will use Freedom service from now on again and again. With honest and kindest regards, Mrs. Cynthia Kellum Crestwood Blvd, Birmingham, Alabama March 1, 2023
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A local church had us out to do maintenance on the HVAC system and clean the ductwork. We performed a complete tune-up on the HVAC including filters, electrics, and refrigerants. The ductwork was rather dusty, so we did a complete cleaning and sanitizing. Our clients can breath worry-free with Freedom HVAC.
We were called out to prepare an estimate for this recently purchased fixer-upper. After a thorough inspection, we gave our best price for replacing the ductwork, the HVAC, and the water heater. We took the time to explain what our estimate includes. The client appreciated the extra time.
The client had us come out to do regular maintenance on their HVAC system. We did a thorough inspection including changing the filters, cleaning around the units, checking the thermostat, etc. A regularly maintained unit lasts longer and saves on energy bills. It is always a pleasure giving service to our loyal customers.
The client had us come out to repair their furnace. It had not had routine maintenance for some time, and we found dirty filters, a clogged condensate drain, and other minor issues that can become major when a unit is not maintained regularly. We resolved the problems and recommended scheduling regular tune-ups every 6 months.
This client was concerned about indoor air quality or IAQ, so they took advantage of our Air Quality testing promo. Of course, changing your filters regularly is essential, but there are more modern ways to eliminate allergens, mold, and viruses to improve your family's overall health. We sat down with them and showed them the benefits and costs of various systems. They were happy with our expertise.
We were called out to perform regular maintenance on the furnace and water heater. Our clients know that tune-ups can save you money on energy bills and unpleasant surprise repairs during freezing weather. We performed a thorough inspection and tune-up. Our clients count on us to keep them comfortable all year long.
The client contacted us about a big difference in temperatures in the various rooms of the home. Upon inspection, we found several issues such as closed vents and dampers, leaks due to ducts that are not sealed properly or poorly insulated, and older windows in some rooms. We made a list of recommendations and gave an estimate of the work to be done.
The client called us to repair a broken water heater. They complained of fluctuating water temperature during use. We found extreme corrosion and recommended replacement. We gave them several estimates to best suit their budget and needs.
The client had us out for their furnace it was making loud popping noises which could be caused by a broken blower fan, capacitor, or even poorly insulated ducts. In this case, it was a faulty blower motor. We replaced the motor and got the furnace operating again. We recommended scheduling routine maintenance to avoid future problems.
We were called out for a furnace repair. There was an older furnace and with the freezing temperatures, it was only blowing cold air. We found clogged filters and replaced them. We also inspected the ductwork and found it poorly insulated. We offered to send them an estimate for cleaning and repairing the ducts.
We were called out for a furnace repair. Some older homes just cannot defeat a cold snap. The furnace had not received regular maintenance for some time and we found clogged filters and a lot of dust and debris. We managed to get it going again, but recommended more regular maintenance.
The client called us about their HVAC system not working properly. We discovered a broken capacitor which causes problems with the compressor and fan. Since the unit was over 10 years old, we sat down with them and discussed the costs of repair versus replacement. The clients decided to go with a new model to guarantee their comfort all year long.
This business client was concerned about the ductwork in their offices. We performed a thorough inspection and showed them the camera footage of the dust and debris in the system. Dirty ducts can hamper the efficiency of the HVAC system and even be a health hazard. Our IAQ team was on the job and the ducts were clean and sanitized in no time.
The client called us about a leaky toilet. The leak was caused by a broken toilet bowl. We gave them some different options and they chose one we had in stock so we were able to replace the toilet quickly.
The church property needed to do some maintenance on their ductwork. We performed a complete inspection and found quite a bit of build-up which could become a fire hazard. We cleaned out the ducts and made sure there were no leaks.