Hot Water Tank Problems turns into a cool blessing. #ExcellentService

Cynthia - 428 days ago

My Husband died. You’re probably wondering why I started the survey like this. It’s because this old house of ours like my broken heart was try ing to die too. Since he left, I’ve had to fix and /or replace so many things in the house like the roof; paint the outside, out all the fuses in the electrical box; learn how to pull the filter out and which filter to get for the furnace. Most of all plumbing issues have plagued me. Many things have happened. But when a company came to fix/replace the furnace, he said I needed a plumber because my HOT WATER TANK was leaking. So for days I hail five gallon bucket of water from under the tank until I called and got someone out. Lo and behold, a young Man name Tanner Nelson from Freedom Heating and Cooling came out to my home, surveyed the problem. He explained to me the problem and the out of pocket cost for me. At first, no fault of Tanner, the insurance company tried to charge me more than the original quote from Freedom and the same quote they themselves had that I would have to pay. I didn’t know I had an out of pocket cost so I had to postpone service on Friday. When I called Freedom, and explained what happened, they said that they would talk with Tanner, I guess they talked with the insurance company too to get his professional this situation straightened out. As God would have it, and HE did have it, Tanner came to my home on Wednesday and brought a new tank. My house is old, very old and everything was old and rusted. So Tanner probably had to use muscles that he hadn’t had to use in a while but he got things going. He safely drained my old tank without flooding downstairs. How he lifted that old tank and the new tank is beyond me. They look like they weighed tons. The new tank look bigger than he was, not bigger than his know-how, professionalism nor kindness but bigger than his body. But he rolled it in like a champ. And yes, he broke a sweat. That first new tank although standard was not a standard fit for my old tank area and Tanner had tote that monster tank back and replace it with a tank that would fit. He was something else to watch while he worked. I use to watch and talk with my Husband while he worked and I told Tanner. Tanner kindly said I was not bothering him. This young man even handled the financial collection of payment part and signing of the agreements with me. He drove the drove and did all the lifting all by himself. My Husband and I would call him a nut to bolts kind of stand up kind of guy. He represented Freedom very well. And I will use Freedom service from now on again and again. With honest and kindest regards, Mrs. Cynthia Kellum Crestwood Blvd, Birmingham, Alabama March 1, 2023