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I could hear him outside talking/ laughing about how much the service would cost me and how he was going to tell me I would be better off buying a new unit. I knew everything he was going to say before it came out of his mouth
Response from Freedom Heating and Cooling:
I apologize for the lack of proefessionalism today. Many technicicans feel bad to inform there clietn that there will be a large , unexpected amount of money that will need to be made to repair the unit. The technician judges what the client would do do in the situation instead of simply letting a client make an informed decision after the findings are presented.Even though it does not sound favorable, we thank you for the feedback on your service today. This allows us to continue to create a better experience in the future.
