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Overall Experience
Quality
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Overall Experience
Quality
Price
Convenience
They installed my hvac 8 years ago and I was told a life time warranty on parts. The technician arrived and before he even looked at anything told me he would let me know what problems he found. I’ve never had any problems. Before he walked outside he said the outside unit wasn’t working. He found several problems. Had to cut the unit off until he could fix it. I am on oxygen and the heat bothers my breathing- it got up to 83 in my house but I stayed. It cost me a lot of money I had put aside for a project in the works but had to use it to pay for repairs. I have used them for 10 years and been very happy but won’t use them again nor will I refer them to friends. The supervisor was rude to me and the lady answering the phone was huffy to me when I called. I with work with local folks from now on.
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Great, thorough service. Great at being honest and making appropriate recommendations.
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Overall Experience
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Overall Experience
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Overall Experience
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Price
Convenience
Overall Experience
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Convenience
Overall Experience
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Convenience
Great. The only one we want when we have a problem. We waited 2 days for him to be available
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Mr Patron was professional, kind and willing to answer my 100 questions. We'd def recommend your company and him. Thanks.
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Seemed high. Am a member of the service got a discount but have no idea how you calculate the price. Could markup price and then apply discount no way of knowing but john was very competent and helpful
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Cedric was very professional and thorough. Excellent customer experience
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The technician, Matt done an excellent job and I highly recommend this dude to anyone looking to improve their AC unit!!!
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Convenience
Customer says he has had power outages and breaker was tripped upon arrival. System operating properly upon departure.
Arrived on this date for single unit maintenance tuneup. Checked all electrical components, blower wheel is dirty, growth in top part of ductwork. Replaced secondary motor control customer paid via credit card. System was up and running upon departure.
Ran new 3†double wall vent pipe and added a new roof cap to it and siliconed so no water can get in. Water heater is venting as it should. These items will need to be done to assure the safe, efficient and long term operation of your system.
Performed single system tune up. Inspected furnace and found no issues, tape job from last visit is holding up and customer stated they noticed a good difference from previous performance up to now. Inspected ductwork and found no issues. Checked pressures at outdoor unit and system is still holding the pressures from adding refrigerant last visit. Inspected electrical and found capacitor to be outside of manufactures specs. System is functioning properly upon departure.
Found breaker to outdoor unit tripped. Reset breaker and checked all components. System is functioning properly upon departure.
Performed single system tune up. Checked electrical at furnace and outdoor unit, found no issues. Checked filter and it was filthy. Changed out 413 filter. Noticed dirty blower wheel and recommended we pull and clean and add stage 3 clear sky ionizer. Cycled system through heat and cool and system is functioning properly upon departure. These items will need to be done to assure the safe, efficient and long term operation of your system.
Arrived to scheduled maintenance on split system. Checked all electrical components and pressures. Cleaned evaporator coil and tightened screws on condenser that was causing system to make loud noise. Installed new surge protector and easy start for condenser unit. Replaced breath easy filter. System now cooling and heating properly upon departure.
Performed single system tune up. Checked all electrical at indoor unit, cleared drain line, and changed 313 filter. Checked pressures and electrical at outdoor unit, and cleaned condenser coil. System is functioning properly upon departure. These are the items needed to ensure the proper operation and comfort of your home.
Arrived on call no cooling upon inspection found filters stopped up, removed checked refrigerant levels all ok but condenser coils are stopped completely up needs to be cleaned asap.
Added a ac restoration new disconnect and whip need filter 20*20*5 already paid for it
Performed cooling check and clean. Found some areas of concern about disconnect, blower motor, and some wiring. Presented my findings to the customer she paid for a new disconnect and a/c whip to be replaced. Will need to schedule her in for parts to be replaced. Systems running upon departure also got customer FCCRN.
Found system to be just a tad bit low on refrigerant. Added about half a pound and got pressures to where they need to be. Inspected indoor unit and found part of return fallen down and coil not taped to furnace. Corrected both airflow issues. If issue is not corrected we have the option of adding another return in the master bedroom. System is functioning properly upon departure. These are the items needed to ensure the proper operation and comfort of your home.
Performed single system tune up. Checked electrical on both indoor and outdoor units. Found no issues, customer already has an easy start for compressor. Checked pressures on outdoor unit and they look good at this time. Checked supply air temp and system is blowing 55 degree air. System is functioning properly upon departure.
Found drain pan completely full of water. Vacuumed all the water out and found drain line entirely clogged. Cleared drain line and system is functioning properly upon departure. These are the items needed to ensure the proper operation and comfort of your home.
Labor to replace thermocouple inside 50 gallon gas A.O. Smith water heater