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Come out to do fall maintenance cleaned and checked indoor cleaned coil and drain and tested heat and found little dirtiness in duct told them the bacteria and virus eliminator would take care of it but they decline atm. So moved to outdoor cleaned and checked it found broke tstat wire told him I need to pull a new one before it pops a fuse and he told me to go ahead and so I pulled the wire and made it neat and wired everything back together and all is operating as it should. Collected $179 by card.