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When I purchased my unit 3 years ago, Chris Horton, a supervisor, told me that my filter lasted a year and that I didn’t have to chat it out because Freedom would and that the price of the filter changes were included in my total unit price. I was told the same thing last year when my filter was FINALLY changed, after asking for the last two years for some one to change it, only for the technicians that they “last a lot longer than I think.” I attempted to contact Freedom Customer Service several times to no avail. Thai year, I was given a list of items that we ranked “Mandatory, Preventative, and Optional.” The filter change was a mandatory charge. When I told Kashun that my filter changes were covered, he told me that he would have to check with his supervisor, which he did. The supervisor told him that they have never covered filter changes. I pulled out my original receipt that shows where parts and labor are covered for 10 years under warranty. The supervisor on the phone, who’s name was Chris, said that it was only covered one time and had Kashun point to the itemized portion of the receipt that shows the one filter purchased with the original unit on 8-25-19. This isnt the first time a Freedom Heating and Cooling Technician has tried to upscale me or scare me with pictures of “mold” into buying equipment/ upgrades. This company is not an honest company and quite frankly, I paid too much money for my unit to be nickeled and dimed and manipulated every time a technician comes to service the unit. No need to worry about changing my filter going forward. They’re $100 cheaper on Amazon.
