Arrived met with Jonaly and husband. We had a brief discussion on the issues going on with the Rheem 65gl heat pump water heater. After all the information was gathered it was best decided to replace the water heater. The owners will be going to Home Depot to order a replacement authorized by the manufacturer. I quoted a price for the installation with a SPP and it was accepted. I noticed an old furnace and asked if may take a look. Upon performing a visual inspection it was determined that the oil fired furnace needed replacement. I highlighted and explained all of the issues going on with the unit. I quoted several options. We gave a presentation explaining all the details including the Synchrony finance option. The customers were excited of the choices and decided on the Bosch inverter heat pump. We explained that the pricing was only valid til Monday 1/23/23 due to the pricing increase for the new year. They decided to think about it and let us know of the decision come Monday. Cu