Met with Kulwinder and proceeded to look over the portable generator in question. I tested the battery for voltage and it was dead. Generator needs a new battery and a service kit. Walked into the basement and Kulwinder spoke to me about installing a back up battery pack to the sump pump. I explained that this two items were unusual requests and that, I would have to contact our supply chain to come up with the appropriate items, in order to submit a price quote. She was very happy with the service and I also took the opportunity to speak about an SPP and the boiler service. I left the form with the customer.