Arrived to customers home for a plumbing water heater tune-up. When arriving customer informed that they bought the house recently and now have no hot water. Water heater looks to be 6-8 years old and most likely has never been drained. Would suggest not draining water heater because the scaling inside could clog and not be able to let water heater drain. Gave customer options on element replacement and hot water heater replacement which is very suggested. Customer satisfied with services today.