Met with Robert, Annette and Marquis. We proceeded to go downstairs and troubleshoot the gas fired furnace. Upon ignition the inducer fan was jammed and not turning. I spun nit several times to free it up. I was able to get the furnace to begin the sequence of operation. The furnace fired and ran. The furnace has several issues going on. It needs a new inducer fan assembly, plus it has severe flame rollout while running. Based on the age of the furnace with the price of repairs. It is best to replace the unit. This furnace is too severely compromised to perform any repairs. No repairs should be completed. This furnace needs to be replaced. We worked up several pricing options and explained in detail to the customers. They agreed to move forward and replace the unit. Customers were very satisfied with the service.