Erich arrived and intentionally listened to my questions. He clearly answered the questions and at the same time he visually showed me what to do. After completing the service Erich went over the invoice ticket including his additional remarks that he printed at the bottom of the sheet.
Response from Great Lakes Heating, Air Conditioning & Electrical:
Intentionally listening is how we are able to maintain high reviews and keep the bottom line at the bottom of the sheet low! Thanks for a great review.
