Was on time and very professional ! Good man to have on your team 👏🏼
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He perfromed a perfect inspection and maintenance. He was courtese and professional.
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My AC quit one evening. The next morning I called Groggs at 7:30am. A top-notch repairman was at my door by 9:30am. Changed the condenser on the AC unit and it was back to running fine.
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Chris Dehnart did an excellent job. Very professional, explained everything very well as to what he was doing, and explaining what could happen in the future, and heads up on pricing so I had and idea of what to expect in the event of the A-Coil needing replaced. Sold me well on the 1 year service plan, with the discounts, and use of it in the future. Covered his shoes to keep the floor clean, and very professional with his work.
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Travis did an outstanding job of examining the functions and condition of both the heating and cooling functions of my HVAC system. He recommended and installed surge protectors on both the furnace section and the air conditioning unit.
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Multiple appliance repair (Sub Zero / Viking) Chris did a great job staying in touch w/ us updating us on scheduling and part delivery until our job was complete. Our first experience w/ Grogg’s we will use them again.
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John Thompson is a very knowledgeable plumber and was good at analyzing the issue and proposing a fix. He always gave me an estimate before doing the work. I have confidence in John and I will ask for him the next time I call Groggs.
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Performed preventative heating and cooling maintenance
Work performed under GHAC Quality Pledge: go back to install warranty inducer motor and pressure switch. after replacing parts and proving that motor was closing the draft switch, ignitor failed to light the burners. also replaced ignitor and furnace is lighting and operating properly at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System - cleaned and checked operation of equipment. Changed 20-25-5 filter. Cleaned flame sensor, burners, and wiped out cabinet. Ran combustion analysis test and found no issues.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System: Performed anniversary checks on the new air conditioner. Disconnect and wiring looks good. Capacitor and amps draws all checks out.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System: Performed anniversary checks on the new air conditioner. Disconnect and wiring looks good. Capacitor and amps draws all checks out.
Service Call Fee: bad cap. Wires burned off at tap, changed cap and fixed end to make good connections
Performed Platinum Comfort Club Membership Tune-Up on Heating System - cleaned and checked operation of furnace. Changed Aprilaire 213 and 35 filters. Adjusted gas pressure down. All other checks were good. Recommend surge protector for equipment. Signed customer up on Cozy Plus.
Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period. Cleaned and checked operation of equipment. Recommend surge protector for equipment, quoted prices for REME Halo bulb replacement as well as RGF Clear Sky. Customer will take care of replacing filters and REME bulb themselves. All checks good. Customer mailed in payment for labor warranty agreement.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Heat pump (4tons Bryan) Customer expressed that their electric bill is up to $500 dollars. System has only 700CFM of return with static pressure of 6.1”WC. On the return. System needs at least 700CFM more. In order to diagnose any issues with over charge or anything of that nature on the heat pump we need to address the airflow problem first. The repairs for additional return, new filter rack and better filtration ranges from 1,900 to 2,200. Customer has expressed that for now they will take no further specs toward repairs.
Arrived to find the nest tstat is working properly and will not call for auxiliary heat. Explained to customer that we do not work on nest tstats. We cannot access the nest pro setting. Verified system in test mode that everything works properly but the setting need changed.
Service Call Platinum Client: CO Monitor displaying end of life message. replaced with new CO Monitor.
Performed Platinum Comfort Club Membership Tune-Up on Heating System - cleaned and checked the operation of equipment. Changed Aprilaire 213 filter. Recommend surge protector for equipment. Completed owed maintenance check.
