My AC quit one evening. The next morning I called Groggs at 7:30am. A top-notch repairman was at my door by 9:30am. Changed the condenser on the AC unit and it was back to running fine.
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Chris Dehnart did an excellent job. Very professional, explained everything very well as to what he was doing, and explaining what could happen in the future, and heads up on pricing so I had and idea of what to expect in the event of the A-Coil needing replaced. Sold me well on the 1 year service plan, with the discounts, and use of it in the future. Covered his shoes to keep the floor clean, and very professional with his work.
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Overall Experience
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Overall Experience
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Travis did an outstanding job of examining the functions and condition of both the heating and cooling functions of my HVAC system. He recommended and installed surge protectors on both the furnace section and the air conditioning unit.
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Overall Experience
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Overall Experience
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Multiple appliance repair (Sub Zero / Viking) Chris did a great job staying in touch w/ us updating us on scheduling and part delivery until our job was complete. Our first experience w/ Grogg’s we will use them again.
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Performed annual maintenance on equipment.
Service Call Platinum Client: arrived to find system thawed but running low on refrigerant. Added some to try and keep the system cooling but the unit needs to be replaced. High side pressure was bouncing around a lot indicating compressor problems. Scheduled bid for replacement today 1-3
Service Call Platinum Client: arrived to find system running. Found compressor running loudly and extremely hot drawing high amps. An advised homeowner that compressor shelf life is not looking good. Due to age conditions and refrigeration type, I don’t recommend this repair.
