Anthony and His Partner were the nicest professionals I have had the pleasure to meet, and work in My Home, complete two different jobs in record time, and with excellent results, including doing additional services with no questions asked! Cleaned up the work area, hauled out all refuse,leaving a clean environment!
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He was very pleasant and fixed my furnace. I’m very pleased with the experience.
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When Anthony and Chuck arrived at Our House, They were very polite and professional, and started right in looking the jobsite over and advising Us of the best way to get the job done, and done in the way to save time and money and to satsfy Us tge most. Very pleased!
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Travis was very nice and took his time and checked everything.
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From sales to the actual install the team was professional and did great work. The issues we did have were outside of the teams control and they provided great customer service through the process.
Response from Grogg's Home Services:
Thank you so much for taking the time to leave us this amazing review! We appreciate you business.
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My husband and I were satisfied with the job he did
Response from Grogg's Home Services:
We’re so glad you had a good experience.
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Your very lucky to have an employee like him! Especially In these times!! Your staff cares, and it reflect well for you !! take care of them your very fortunate. Our contact with your company todate has been exemplary!!
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Performed maintenance on equipment. Cleaned both systems and replaced failing capacitor on AC. Systems now are operating safely at this time. Filter size is 22-24-1 and quoted price for humidifier as one that is on system currently is not functioning and outdated. Please mail customer receipt and quote on humidifier.
Performed maintenance on equipment. Recommended surge protection for system. Found no issues with operation at this time. Customer renewed maintenance agreement today.
Customer had no heat. Flashing a code 2 for pressure switch. Inducer motor was stuck and could not turn. Removed inducer and cleaned it out. Spun freely. Tested operation. Watched for 1 heat cycle. Operated normally. flame sensor getting good signal and inducer pulling good. Informed customer of rust on burners. Unit is 17 years old.
Hvac maintenance check. Furnaces checks good. Unable to complete cooling maintenance. Capacitor for unit has failed and control board is flashing low pressure fault for low refrigerant. Customer has decided to wait on repair for now and will call back in a month or two to reschedule repair. Ac unit is 18 yrs at this point and will likely continue to have issues until unit is replaced. Customer did not wish to get an estimate for a new unit.
Performed maintenance on equipment. Changed 16-25-1 filter and recommended surge protector for system. Found no issues at this time.
HVAC maintenance service visit. Performed AC maintenance on equipment. Changed 20-25-5 filter, and recommend whole home surge protection for system. All checks were good.
14 yr old Goodman furnace. Removed piece of old filter from blower wheel that was causing noise. Furnace has some rusty spots throughout the unit. Unit is entering the average age of how long a unit would last (15-18 yrs). Due to the rust and wet basement unit will go out sooner than later. Replaced out of date carbon monoxide detector.
Performed owed maintenance check. Found failing capacitor and dirty blower wheel. Dirty blower wheel is possible cause of capacitor that is failing. Discussed repair options with customer and replaced 16-25-1 filter. Customer will keep an eye on system and call in to make repairs if it starts having issues operating.
19 yr old aire-flo furnace is over heating and cutting out on high temperature limit. Changed dirty filter and unit is still overheating with an 82 degree temperature rise. Gas pressure 2.9 inwg, combustion analysis had elevated carbon monoxide levels in flue gas(118ppm). Return duct is very dirty. Blower wheel, secondary heat exchanger, evaporator coil, and duct work would need cleaned to get furnace running within an acceptable heating range. Furnace also seems to have an issue at start up with pressure switch or control board. Draft motor kicked on for a few seconds and shut back off a couple of times before eventually stay running to close the switch. Given that furnace is past average life expectancy and high cost of repair I would recommend getting a new system installed. Estimate for quote on new equipment is scheduled Thursday feb 23rd 9-11am.
Performed warranty check on equipment. Changed AA213 filter and verified working status of surge protection. Renewed labor warranty agreement. Recommended air purification for home.
Performed anniversary check on equipment. Changed AA313 filter and verified working status of surge protection. Recommended whole home air purifier to improve indoor air quality against dust, bacteria, viruses, mold and allergens.
