Office staff was very helpful in rescheduling appointment. and technicians answered all my questions confidently.
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Josh and Allen and all the crew were great to work. They worked in a professional manner and were very friendly. I would recommend them to anyone needing a Furnace installed.
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Same story...heat went out in the middle of the night...called Groggs and by the afternoon I had a technician here who fixed our issue. This is why our whole neighborhood appreciates Groggs!!
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Very pleased with Dakota in regard to his work ethic and professionalism. He replaced filter in humidifier and furnace made adjustments as needed. Also replaced a bad thermostat and verified all aspects of furnace operation.
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Kyle was courteous and professional and knew exactly what he was doing. Highly recommend.
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He forgot to plug furnace back in. House got cold. I saw him unplug it so I was able to plug back in.
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Groggs was able to come same day and fixed furnace within an hour. However I did feel the replaced part was overly priced.
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Excellent job, very professional and friendly, good suggestions, will use again
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Service No Charge r-22 unit from 1997 low on r-22 refrigerate. did advise customer of price per lb he declined to charge it. he also declined the monthly maintenance plan after being informed to pay the service fee. customer also did not have means to pay service charge. was informed to try and pay by the end of the day. customer wants to go through home warranty first to see if they will replace or repair. I did inform him we don't do home warranty work.
MISCELLANEOUS WIRING REPAIR removed bare copper wire at terminal board
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Found 45/7.5 capacitor out of range and replaced it. Customer was concerned with operation of A/C but after maintenance everything checked good. Cleaned coil and checked amps. Performed Platinum Comfort Club Membership Tune-Up on Heating System Gas pressure were accurate with 3.5 high stage and 1.67 low stage. Replaced customer provided filter. Drain line draining properly. System operating as intended
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked capacitor. Checked standing pressures and amps. Checked and cleaned all electrical connections. Performed Platinum Comfort Club Membership Tune-Up on Heating System Ran combustion Analysis. Checked and cleaned all electrical connections. Checked and cleaned condensate lines. Cleaned flame sensor.
