He is very thorough and answers all my questions, as dumb as some of them are sometime!
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Corey was very professional and forthcoming about my HVAC systems and their statuses. He quick to explain what he was doing not only when in my presence but also the exterior portions of each system. Following completion of the service, he explained that there would be nothing billed as this was a part of service agreement as well as post service actions I should expect via email. He and Ron worked as a team in fulfilling my service.
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Both Corey and Ronnie ( who was in training ) were very professional and did their jobs well. Could not ask for better service. Corey had been our technician earlier this year and did an excellent job cleaning our outside unit and checking the system. We have always been pleased with his work performance . He’s easy to talk to and doesn’t get offended or bothered when you ask questions.
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Very happy with Epson and the service he provided
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Anthony was very kind and knowledgeable. He is going to get our issue fixed up
Response from Grogg's Home Services:
We are happy to hear you had a positive experience. Thanks for the amazing review.
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Doug was friendly, competent, efficient and very considerate not to bring mud into the house.
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Very informative, took time to explain issues good and bad and various options.
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Found furnace to be running, flame looks very small, system operating with only a 10° temperature rise. Inlet gas pressure is 12" outlet is 3.35". Found burner orifice to be clogged, cleaned orifice, burner, and flame sensor. System operating normally with 50° temperature rise. Spoke to customer about the importance of yearly maintenance, customer is not currently a maintenance member. Quoted customer for maintenance plan and quoted potential savings.
Service no charge Diagnosed faulty pressure switch installed at previous visit. Replaced switch. System operating normally
Diagnosed failed pressure switch, switch not closing circuit when pressure switch closes. Replaced pressure switch with universal replacement. System operating normally at this time
2017 Goodman furnace with failed transformer. Replaced transformer, filter is plugged, advise customer that 1" filter should be replaced every 30-60 days. Spoke to customer about the importance of yearly maintenance, quoted customer for 2system maintenance plan, customer declined as they plan to move within the next year or so.
Service Call Platinum Client Found lose ire connection on stat remade connection verified unit operation
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Cleaned flame sensor. Ran combustion analysis.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked capacitor and amperages of the system. Contactor is pitted and system is 19 years old. System uses R-22. Cleaned system thoroughly recommended replacement
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Checked filter. And cleaned flame sensor. Ran combustion analysis and aklso checked gas pressure.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Checked dehumidifier and can see where it will need a new filter after the first of the year. Cheacked humidifier it also will need a new water board after the first of the year. I also checked the remi halo. Furnace is running good at 98% efficiency.
Advanced Oxidation Plasma creating cell consisting of: Ionized Hydro-peroxides, Super oxide ions and Hydroxide ions.
arrived to find system starts up blower motor ramps up makes something noises at each stage and then kicks off after reaching high stage. not tripping limit runs for approximately one minute. reached out to train tech support went over symptoms diagnosed failed in ECM blower motor. part available locally, ran to get parts returned and installed. system operating at this time no thumping noises. did identify inadequate duct sizing for return drop. product is 20x10 allowing only 1060 CFM. 100k BTU requires minimum 1300 CFM. customer also has 1" filter, spoke to customer about upgrading filtration to Aprilaire 2210 for filter that only needs to be changed once a year. will follow up with pricing to address duct.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperage’s. Recommended Plasma Air Iaq to help prevent dust and bio-growth in the system. Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures and checked capacitor values as well as amperage’s. Cleaned system thoroughly. Contactor is pitted and system uses R-22 refrigerant.
