5349 Dupont Road
Parkersburg, WV 26101
304-863-3553

Our Top Cities


Local Reviews
for clarksburg, wv

Rated 4.7 out of 5 stars based on 89 customer reviews

Doug Hatfield is the best!

He is very thorough and answers all my questions, as dumb as some of them are sometime!

  • Overall Experience
  • Quality
  • Price
  • Convenience

great

they were wondeful

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great and thorough service.

Corey was very professional and forthcoming about my HVAC systems and their statuses. He quick to explain what he was doing not only when in my presence but also the exterior portions of each system. Following completion of the service, he explained that there would be nothing billed as this was a part of service agreement as well as post service actions I should expect via email. He and Ron worked as a team in fulfilling my service.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Good

  • Overall Experience
  • Quality
  • Price
  • Convenience

great service

very informed about his job.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service, gave good information on updates to current air purification system and current sales being offered.

Both Corey and Ronnie ( who was in training ) were very professional and did their jobs well. Could not ask for better service. Corey had been our technician earlier this year and did an excellent job cleaning our outside unit and checking the system. We have always been pleased with his work performance . He’s easy to talk to and doesn’t get offended or bothered when you ask questions.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Personable, knowledgeable, and provided great overall service

Very happy with Epson and the service he provided

  • Overall Experience
  • Quality
  • Price
  • Convenience

Very kind and helpful

Anthony was very kind and knowledgeable. He is going to get our issue fixed up


Response from Grogg's Home Services:

We are happy to hear you had a positive experience. Thanks for the amazing review.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Excellent service!

Doug was friendly, competent, efficient and very considerate not to bring mud into the house.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Quick response.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great service, friendly techs

Great service Fixed problem

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Job

Very informative, took time to explain issues good and bad and various options.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service. Appreciated the honesty.

  • Overall Experience
  • Quality
  • Price
  • Convenience

service call

  • Overall Experience
  • Quality
  • Price
  • Convenience

Job Locations
for clarksburg, wv

Corey B.

Corey B. Job Checkin

Found furnace to be running, flame looks very small, system operating with only a 10° temperature rise. Inlet gas pressure is 12" outlet is 3.35". Found burner orifice to be clogged, cleaned orifice, burner, and flame sensor. System operating normally with 50° temperature rise. Spoke to customer about the importance of yearly maintenance, customer is not currently a maintenance member. Quoted customer for maintenance plan and quoted potential savings.


Corey B.

Corey B. Job Checkin

Service no charge Diagnosed faulty pressure switch installed at previous visit. Replaced switch. System operating normally


Corey B.

Corey B. Job Checkin

Diagnosed failed pressure switch, switch not closing circuit when pressure switch closes. Replaced pressure switch with universal replacement. System operating normally at this time


Anthony L.

Anthony L. Job Checkin

1 toilet


Corey B.

Corey B. Job Checkin

2017 Goodman furnace with failed transformer. Replaced transformer, filter is plugged, advise customer that 1" filter should be replaced every 30-60 days. Spoke to customer about the importance of yearly maintenance, quoted customer for 2system maintenance plan, customer declined as they plan to move within the next year or so.


Matthew G.

Matthew G. Job Checkin

HVAC Maintenance - C


Kyle P.

Kyle P. Job Checkin

Service Call Platinum Client Found lose ire connection on stat remade connection verified unit operation

Service Call Platinum Client
Found lose ire connection on stat remade connection verified unit operation

Doug H.

Doug H. Job Checkin

Service No Charge Replaced screw in fuse.

Service No Charge
Replaced screw in fuse.

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Cleaned flame sensor. Ran combustion analysis.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked and cleaned all electrical connections. Cleaned flame sensor. Ran combustion analysis.

Matthew S.

Matthew S. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked capacitor and amperages of the system. Contactor is pitted and system is 19 years old. System uses R-22. Cleaned system thoroughly recommended replacement

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked capacitor and amperages of the system. Contactor is pitted and system is 19 years old. System uses R-22. Cleaned system thoroughly recommended replacement

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Checked filter. And cleaned flame sensor. Ran combustion analysis and aklso checked gas pressure.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked and cleaned all electrical connections. Checked filter. And cleaned flame sensor. Ran combustion analysis and aklso checked gas pressure.

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Checked dehumidifier and can see where it will need a new filter after the first of the year. Cheacked humidifier it also will need a new water board after the first of the year. I also checked the remi halo. Furnace is running good at 98% efficiency.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked and cleaned all electrical connections. Checked dehumidifier and can see where it will need a new filter after the first of the year. Cheacked humidifier it also will need a new water board after the first of the year. I also checked the remi halo. Furnace is running good at 98% efficiency.

Corey B.

Corey B. Job Checkin

Advanced Oxidation Plasma creating cell consisting of: Ionized Hydro-peroxides, Super oxide ions and Hydroxide ions.

Advanced Oxidation Plasma creating cell consisting of: Ionized Hydro-peroxides, Super oxide ions and Hydroxide ions.

Corey B.

Corey B. Job Checkin

arrived to find system starts up blower motor ramps up makes something noises at each stage and then kicks off after reaching high stage. not tripping limit runs for approximately one minute. reached out to train tech support went over symptoms diagnosed failed in ECM blower motor. part available locally, ran to get parts returned and installed. system operating at this time no thumping noises. did identify inadequate duct sizing for return drop. product is 20x10 allowing only 1060 CFM. 100k BTU requires minimum 1300 CFM. customer also has 1" filter, spoke to customer about upgrading filtration to Aprilaire 2210 for filter that only needs to be changed once a year. will follow up with pricing to address duct.

arrived to find system starts up blower motor ramps up makes something noises at each stage and then kicks off after reaching high stage. not tripping limit runs for approximately one minute. reached out to train tech support went over symptoms diagnosed failed in ECM blower motor. part available locally, ran to get parts returned and installed. system operating at this time no thumping noises.

did identify inadequate duct sizing for return drop. product is 20x10 allowing only 1060 CFM. 100k BTU requires minimum 1300 CFM. customer also has 1" filter, spoke to customer about upgrading filtration to Aprilaire 2210 for filter that only needs to be changed once a year. will follow up with pricing to address duct.

Matthew S.

Matthew S. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperage’s. Recommended Plasma Air Iaq to help prevent dust and bio-growth in the system. Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures and checked capacitor values as well as amperage’s. Cleaned system thoroughly. Contactor is pitted and system uses R-22 refrigerant.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked gas pressures and checked capacitor values as well as amperage’s. Recommended Plasma Air Iaq to help prevent dust and bio-growth in the system. 

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked refrigerant pressures and checked capacitor values as well as amperage’s. Cleaned system thoroughly. Contactor is pitted and system uses R-22 refrigerant.