Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Removal of Our Equipment was a hard thing. It was very quick. The Technicians were great. Am excited to see how everything is going to be when the equipment is installed. If I had to say anything bad, is that they destroyed my mop cleaning up. But since that is something stupid to complain about, I think they were great.
Overall Experience
Quality
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Convenience
I was so pleased with Grogg's service especially John. Great worker, so kind and also pleasant. Did a wonderful job for me.
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Convenience
John is an excellent technician. He is prompt, curtious,,and considerate. He put shoe covers on before entering. Thank you for all your help. Will use You and refer you to other people. Have a nice day.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review on John and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
No problems
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
The technician sent found the problem almost immediately and took care of the situation. Very nice and helpful.
Overall Experience
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Price
Convenience
I was given a technician that did not have a great knowledge of the job i asked him to do. I wanted a full check on my heating and A/C, because the equipment has not been used for over a year. He did not know to purge the gas to light the furnace. Then he services the a/c and says you must have a leak. A/C was not used for a year. I thought I was paying for a complete check of the system. But, now I am left with, "You must have a leak". Do I or don't I! I payed for him to tell me! Sad thing is these people won a bid to replace my Heating and A/C in another building. Am I going to have the same gut wrenching questions? It Cost $218 for them to tell me, "you must have a leak" and "you are not getting fuel to your furnace." Frustrated. The cost of the coolant service was fair!
Overall Experience
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Convenience
$250 for a 10 minute replacement of a $20 condenser capacitor 5 minutes from their shop is outrageous. They’ve jacked up their fees and are trying to get everyone to sign up for a monthly contract fee of $13 to get a discount.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
We are sorry for the inconvenience we have caused you. We try and price fairly with the market.
Overall Experience
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Price
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Friendly, knowledgeable workers.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
Arrived and found igniter failed. Replaced igniter with customer supplied igniter. Explained that we can’t warranty this repair. Cycled system and system is operating properly at this s is a 32 year old Colman 90+ furnace. AC seems to be same age. Due to age, condition and warranty status. It may be time to think about a more reliable and efficient system.
Replaced blower motor and blower board, must be changed at same time per tech support, unit heating at this time
Performed platinum maintenance check, ok at this time.
Contacted tech support regarding fault code being shown, was told that blower motor and board have to be change, and must be installed at same time. Have to order parts, must be programmed.
Installation Of Window And Sliding Door Kevin Jones, Steve Maone
Service found tstat failed replaced and system operating properly at this point.
Replaced control board, tested unit, operating properly at this time.
System blower control board failed ordering replacement possible overnight
Ecobee tstat aux heat if the furnace came on would need to satisfy within 30 minutes or it would alert error. On colder days it can take a little more then 30 minutes so I changed it. And system operating properly at this time
Includes gas line to units, disconnect box with conduit whip, and all miscellaneous materials and labor to completely install. The breakers and wire to the units will be provided by your electrician to our disconnects; specifications to be given upon request. For Warranty purposes all roof penetrations to be provided by your roofer.
Replaced actuator for auditorium zone, not leaking water at this time. But, since last visit, circulating pump on supply side had stopped working, not coming on, will need replaced.
Hvac Installation Helper Robert Seders
Furnace not kicking on due to debris in exhaust fan, removed, fired, ok at this time.
Replaced inducer motor system operating properly at this time.
