Matt was very personable with excellent communication skills. He talked easily with me and others in my home. He also demonstrated several things I asked about including how to remove the April Aire filter. I took a video as he showed me how. I felt extremely confident that he completed all his tasks and in a thorough manner. I feel he is a valuable employee to Grogg’s.
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Response from Grogg's Home Services:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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I was very pleased with Ben from his phone call alerting me he was at my house through the time that he worked and left. He was very thorough and explained all he was doing. His manner was courteous, professional, and friendly. He displayed the same positive attributes that I have encountered from all Grogg’s employees. L
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Shawn, is a great ambassador for your organization, he is thorough, knowledgeable, and spent time with us on our unit, and questions about other options for our HVAC syatem.
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I am very pleased with the quality of the work. Technician explained the issue and took pictures so I could see the problem as well.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
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Thank you guys for being a great team u will always be my people who I call for now on excellent performance and great adduite Thank u everyone who is on groggs employees.
Response from Grogg's Home Services:
Thank you for the 5 star review. We really hope you consider Grogg's for all your Home Services needs.
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Excellent and expert installation. I appreciated the time spent in completing the job in one day.
Response from Grogg's Home Services:
Thank you for the 5 star review. We really hope you consider Grogg's for all your Home Services needs.
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He was nice he fix the problem right away . Thank u again guys for coming out so late I really appreciate.
Response from Grogg's Home Services:
Thank you for the five star review.
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Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed 16-20-1 filters for main house and 14-20-1 filter for other system. All checks were good. Found systems to be in good working order. 2nd system: O2 10.3 Efficiency 91.2 Tstk 110 degrees CO(0) 22ppm Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Performed Platinum Comfort Club Membership Tune-Up on Heating System Air handler heat pump system. Filter was still in good condition. Noticed what appears to be mold growth on evaporator coil. Discussed options to remedy situation with customer and quoted pricing as well
Misc. supplies -fixed leak in upstairs bathroom hot water line to vanity.
Description of work performed for Warranty Customer- replaced outside txv and service valves for heat pump. Pressure tested and pulled vacuum. Refilled system with 11lbs of r410a. Tested operation of system.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Goodman package unit w/ 16x20x1 filter and Heil package unit w/ AA313 filter. All checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
Performed Platinum Comfort Club Membership Tune-Up on Heating System System is 30 years old and is constantly kicking out on limit but is operating safely at this time. Gas pressures and fan speeds are set correctly. Furnace is past its life expectancy and would recommend looking to replace soon.
Service Call Platinum Client: American standard package unit with a bad inducer motor. Estimated cost of repair is $800.00~$900.00 The unit has a good bit of rust around the combustion box. I recommended replacement of the system. Homeowner has an appointment with a comfort advisor on Monday between 9:00 and 11:00am 4YCX3036A1096BA 14342LDA9H
Service No Charge Intermittent operation between control board and inducer motor. Will have to order. Adviced customer to cycle power on and off of needed. Unit running for now
Service Call Platinum Client- found restriction in outdoor unit after txv. Ordering new txv .
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2013 York split system w/ AA313 filter and AA700 Series humidifier. Customer was having issue with tstat, it is an AA8476 and the programming had reset to factory default, corrected their settings. Replaced water panel (#35) and tested humidifier. Cleaned flame sensor, cleared drain, passed combustion analysis, checked run capacitor of blower and amp draws check good on motors. System is operating properly at this time.
Service Call Platinum Client: go back to move and reinstall equipment
