Performed Platinum Comfort Club Membership Tune-Up on Cooling System found AA 501 filter to be clogged. this likely caused Evaporator coil to freeze in cooling this preventing system from keeping up. signed customer up on cozy plus maintenance plan, performed cooling check, found capacitor to be failed and replaced it, replaced AA 501 filter, found thermostat wire to outdoor unit to be damaged with bare copper showing. recommended replacing entire run of thermostat wire from indoor unit to outdoor unit. customer declined at this time. recommended installing surge protector for AC to protect system from potential surge.
