DIAGNOSTIC FEE customer complaint of no airflow and sun's bedroom upstairs, found evaporator coil to be completely frozen with 4 plus inches of ice on all sides of the coil. used furnace heat and water hose to thaw system both inside and outside checked filter blower capacitor dampers soon panel. no signs of airflow related issues inside of system is very clean. diagnosed system frozen due to refrigerant related issue most likely a week in the evaporator. system is 14 years old and uses R22, is out of warranty, has 9 lb 10 oz factory charge. advise customer that recharging system would cost anywhere from $300 upwards of $1,000 and would not be a lasting repair due to leak. advised that repairing said leak could cost anywhere from $1,500 to $3,000 plus the cost of refrigerant. advise replacement of equipment, customer would like an estimate to replace. will schedule estimate. sign customer up on cozy maintenance plan for two systems discounting repairs and equipment purchases also wa
