Called to let me know he was on his way. Right in got to work to correct the problem! Polite young man!
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Epson is very knowledgeable regarding HVAC and explains it very thoroughly. An asset of employee.
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Epson was great in detecting our problem and suggesting our best action going forward!
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The boys worked hard and got the air conditioner fixed. Very professional.
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Arrived on time and were pleasant and courteous. They did excellent work
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great service, very polite and friendly, went right to work and cleaned up when he was done. answered all our questions. would highly recomend him for any service
Response from Grogg's Home Services:
We are glad that your HVAC Service was a success! We appreciate your business!
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I was very impresses with time spent checking my HVAC system. Travis was very professional and explained the whole process.
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Epson was very pleasant and professional explained everything to me! Came early in am and finished quickly! Was very honest and told me air conditioner was under warranty so there was no charge I was extremely happy!
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Very professional willing to explain everything very friendly
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Very good workers- polite and friendly- also very knowledgeable
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Parts covered under warranty, labor charge only.
Service Call Fee: Older 80% furnace with bad ignitor. Replaced ignitor, cleaned flame sensor and did a cortesy conbustion analisys. Unit operating withing safe parameters.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2013 York split system w/ AA413 filter. All checks good at this time. Customer was interested in humidity control options and air purification. Left quote I feel best suited for what homeowner wants, along with a couple separate potential options for surge protection and Plasma air for additional purification if interested.
2010 Trane system w/ Skuttle 20x25x5 filter. Replaced filter. All checks good at this time
(2) 2018 Ruud split systems both w/ AA413 filters and AA700 humidifiers. Replaced one filter and water panel #35. All checks good at this time and equipment is operating properly.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2018 Ruud furnace check w/ AA413 filter, customer gad own filter. All checks good at this time and system is operating properly.
Customer supplied garbage disposal no warranty
Misc. supplies -replaced old gate valve in garage with ball valve
Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed 20-25-1 filter. Furnace is reaching its life expectancy age and informed customer to plan to replace sooner rather than later. At this time though equipment is operating properly and safely.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed Aprilaire 413 filter. Renewed comfort club with customer and recommended surge protection for equipment.
Misc. supplies -added shutoff valve to gas line for dryer.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Trane furnace operation within range.
