We were out of town on a trip and had a furnace problem. The house sitter let us know and my wife contacted Grogg's and Tim and Carma immediately sprang into action. Tim personally went out on a weekend and they put a new furnace in immediately. The service and personal touch at Grogg's is unbeatable. I am grateful for their service and caring attitudes going above and beyond.
Overall Experience
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
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Convenience
Fred was able to solve the problem today fairly quickly.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
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John is a very friendly serviceman. However, he was unable to solve the service problem. He did set up a service call for the next day to get the problem solved.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review on John and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
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Fred is a very friendly service man. However, Fred left without making sure everything was working properly.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the review on Fred and your confidence in our services. We are sorry that you had issues. Please contact management at 301.213.2762 for help.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
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Frank was very informative on how the system works and how the temperature set-point works to control the room temp and system.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review on Frank and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
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Price
Convenience
Arrived and found common and R terminals not tightened down well, loose plug to board and gas valve shut off. Corrected issues and system fired off. Restarted system two more times and system is operating properly at this time.
Install new furnace and Sensi thermostat
Arrived and found no issues with system. Cycled system. Ran system for an extended period of time and no noises. Could not duplicate sound. System is operating properly at this time.
Performed annual maintenance on air handler heat pump.
Performed annual maintenance on equipment.
New minisplit explained thermostat operation. Needs books for system. No books on job site
Performed annual maintenance on furnace.
Installation Of Siding Kevin Jones And Steve Maone
Arrived to find stat stuck in “off†showed customer how to reset and restored stat. After giving furnace a demand unit didn’t fire off, upon diagnosis found condensation pump failed. Removed and replaced tested operation restored heating operation
Arrived to find unit not running, verified stat settings and discovered that stat had failed in the off position. Removed and replaced with aa8444 Tested operation and all checks were good. 16+25+1 filter washable currently advised customer that disposable would be preferred. Customer declined ccm
Performed annual maintenance on furnaces.
Arrived and found temp rise too high. I was getting a 54° rise at 3.31 gas pressure. Adjusted to 3.0 to achieve a 44° rise. This may be causing the hot smell coming from vents. System is otherwise operating properly at this time. Also, when furnace is off there is a bit of sewer gas smell that is possibly coming through drain.
Performed annual maintenance on furnace.
