The young man was a wonderful example of how a young man should act.
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Espon did an otstanding job! He also found a dangerous gas line on my stove and fixed! I am forever grateful!
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He was very friendly. He explained what the problem was and how he fixed it. He gave me options about safety and the future. The service was excellent. The cost was reasonable.
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Trey was very helpful. Answered all my questions and offered great advice on improving efficiency of my furnace.
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Adam our tech was fantastic. Very knowledgeable and polite. Great job !
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We were out of town on a trip and had a furnace problem. The house sitter let us know and my wife contacted Grogg's and Tim and Carma immediately sprang into action. Tim personally went out on a weekend and they put a new furnace in immediately. The service and personal touch at Grogg's is unbeatable. I am grateful for their service and caring attitudes going above and beyond.
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Overall Experience
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Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
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Convenience
Performed annual maintenance on air handler heat pump.
Performed annual maintenance on furnace.
Arrived to find unit had no pilot. Couldn’t clean to get pilot adjusted in order to make pilot. Needs pilot assembly and tcouple est 400-500$ to get repair unit 35yrs old approximately customer declined repair due to age and condition. Basket filter was completely plugged up, scheduled bid for replacement today
Performed annual maintenance on equipment.
Install new furnace and ac. New lineset, pad and disconnect. New thermostat and filter system. Reconnect gas, drain, vent and electric
Preformed heating check. Customer doesn’t have carbon monoxide detection in home.
Arrived and found gas valve has shorted. Need to replace valve under parts only warranty. Installed gas valve and system is operating properly at this time.
Replaced thermocouple and checked operation. Also repaired gas leak at union inside gas furnace.
Performed annual maintenance on equipment.
Performed annual maintenance on furnace.
Performed annual maintenance on equipment.
Replaced inducer motor. Adjusted price to take $79 off of bill from customer being charged a service fee before when they weren’t supposed have been charged for it.
Performed annual maintenance on furnace.
