Chris has always been good on service calls and is very knowledgeable of the Trane Heat Pump I have. However, on this service I had several issues we discussed. Chris answered all my concerns and I was able to go outside and observe some of the service he performed. He also throughly explained the defrost cycle of my unit and I was able to observe this process. He also recommended replacement of a part on the unit and I agreed and had him replace it. Also discussed installing a new vent in a bedroom. He observed the issue and agreed it was needed. Chris also obtained the results of an Aero Seal inspection report recently completed and explained the results and I intend to go ahead with this project in the future. Overall, I think Chris is a great technician and addressed all my concerns!!!
Response from Hendrix Air:
Thanks for the feedback Roger, that's how we work to serve you better!
