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Chris has always been good on service calls and is very knowledgeable of the Trane Heat Pump I have. However, on this service I had several issues we discussed. Chris answered all my concerns and I was able to go outside and observe some of the service he performed. He also throughly explained the defrost cycle of my unit and I was able to observe this process. He also recommended replacement of a part on the unit and I agreed and had him replace it. Also discussed installing a new vent in a bedroom. He observed the issue and agreed it was needed. Chris also obtained the results of an Aero Seal inspection report recently completed and explained the results and I intend to go ahead with this project in the future. Overall, I think Chris is a great technician and addressed all my concerns!!!
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Everything explained perfectly and multiple options given so I could choose among them! Excellent.
Response from Hendrix Air:
Thanks Brian, we appreciate your business!
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Chris Maynes very informative
Response from Hendrix Air:
We appreciate the feedback David!
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Response from Hendrix Air:
Thanks for the positive feedback on our team!
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The man Chris was very polite
Response from Hendrix Air:
Thanks Lou, we appreciate you!
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They have great service, came out same day, very friendly, I have recommended them to several of my neighbors.
Response from Hendrix Air:
Thanks Frank, and we appreciate the referrals!
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Polite & professional service.
Response from Hendrix Air:
Thanks Ruby, let us know if you need us!
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